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jezwn
jezwn
Level 5
January 30, 2024

Issue with Dynamic Media

  • January 30, 2024
  • 2 replies
  • 1087 views

I am on AEM 6.5 and encountering difficulties with the DAM Update Asset workflow, as it consistently results in a 'Process Failed' status for all assets. Upon further investigation, it appears that the bottleneck is occurring at the 'Scene7 Batch Upload' stage. Despite thorough verification of the dynamic media configurations, which seem correctly set up and identical to those in the Stage and DEV environments, this issue persists exclusively in DEV. An attempt to establish a new Dynamic Media configuration in DEV resulted in a 'Connection Failed' error. Additionally, it is noteworthy that in the DEV environment, the properties 'previewServerToken' and 'previewServerTokenExpiry' are absent when inspected in CRX. These are typically established during the Dynamic Media configuration process, I believe. 
Any guidance to resolve this issue would be appreciated. Thank you.

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    2 replies

    EstebanBustamante
    Community Advisor and Adobe Champion
    EstebanBustamanteCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    January 30, 2024

    Try to remove the DM configuration from your instance and re-create it again. 

    Esteban Bustamante
      jezwn
      jezwnAuthor
      Level 5
      January 30, 2024

      @estebanbustamante  No luck with that.

        Saravanan_Dharmaraj
        Community Advisor
        Saravanan_DharmarajCommunity Advisor
        Community Advisor
        January 30, 2024

        @jezwn Please tail the log and see when you click "Connect to Dynamic Media" button in the cloud service config. May be try with new config. 

          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          February 2, 2024

          @jezwn Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

          Kautuk Sahni
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