Emails from Adobe are not received when I try creating a new user or resetting passwords | Community
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danielwise74
danielwise74
Level 2
December 22, 2021
Solved

Emails from Adobe are not received when I try creating a new user or resetting passwords

  • December 22, 2021
  • 3 replies
  • 1687 views

To whom it may concern,

 

When I try adding a new user or try resetting a user's password, the emails from Adobe are never received by the user. Can you please assist with this issue?

 

Warm regards,

 

 

Daniel Wise

Your Friendly Neighbourhood Web Production Manager

 

60 Bloor Street W, Suite 1100

Toronto, ON, M4W 3B8

Tel: 416-922-2333 Ext. 12223

 

holtrenfrew.com

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Best answer by vikram1285

Hi Daniel,

Welcome to Adobe Community !!

Password reset email are sent from s7support@adobe.com, could you please check your "Spam" or "Junk" folder (on your mail box)?

Also, please check with your IT team, whether those email are blocked or delete by Network Security or Firewall.

Thanks,
Vikram Gaur

3 replies

diksha_mishra
Community Advisor
diksha_mishraCommunity Advisor
Community Advisor
December 23, 2021

@danielwise74 please raise a support ticket, as this issue seems specific to your account. Also, make sure the added uer id/email is a valid one. 

You can run a quick test by adding a test email and see if the email reaches your inbox.

https://experienceleague.adobe.com/docs/dynamic-media-classic/using/intro/support.html?lang=en 

    V
    Adobe Employee
    vikram1285Adobe EmployeeAccepted solution
    Adobe Employee
    December 23, 2021

    Hi Daniel,

    Welcome to Adobe Community !!

    Password reset email are sent from s7support@adobe.com, could you please check your "Spam" or "Junk" folder (on your mail box)?

    Also, please check with your IT team, whether those email are blocked or delete by Network Security or Firewall.

    Thanks,
    Vikram Gaur

      Kishore_Reddy
      Community Advisor
      Kishore_ReddyCommunity Advisor
      Community Advisor
      December 30, 2021

      It's worth checking span and junk folders. Otherwise, the email exchange of your enterprise must be blocking automated emails sent from adobe, specifically s7support@adobe.com

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