Bulk movement of asset gives internal server error. | Community
Skip to main content
H
Hardik-11071994
Level 2
September 29, 2020

Bulk movement of asset gives internal server error.

  • September 29, 2020
  • 2 replies
  • 2510 views

Hi team

We are having AEM 6.5.5.

 

Issue is when we are trying to do bulk movement of asset it fails and give 500 internal server error in console.

 

please advise , what could be the issue?

 

Thanks

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

diksha_mishra
Community Advisor
diksha_mishraCommunity Advisor
Community Advisor
September 29, 2020

This usually comes up during Adobe outage/maintenance.

Please check: https://status.adobe.com/ 

Also, contact AEM Customer support to get clarity. 

    H
    Hardik-11071994Author
    Level 2
    September 29, 2020
    Hi Diksha, I did not get you can you please eblobarate? This issue we are getting when we try to move the published assets in bulk usually 6+ at a time from one folder to another , it keep spinning in move wizard and we can see 500 internal server error in console. We are using AEM 6.5.5
      vanegi
      Adobe Employee
      vanegiAdobe Employee
      Adobe Employee
      September 30, 2020

      This is related to CQ-4286779, on selecting all assets and move them from one location to another, asset UI spins indefinitely. The issue related to bulk asset move operation only occurs when there is a page or more pages have conflicting references.

       

      <html>

      <head>

      <title> Error</title>

      </head>

      <body>

      <h1> Error</h1>

      <table>

      <tbody>

      <tr>

      <td>Status</td>

      <td><div id="Status">500</div></td>

      </tr>

      <tr>

      <td>Message</td>

      <td><div id="Message">One or more pages have conflicting references.</div></td> </tr> <tr> <td>Location</td> <td><a href="" id="Location"></a></td> </tr> <tr> <td>Parent Location</td> <td><a href="" id="ParentLocation"></a></td> </tr> <tr> <td>Path</td> <td><div id="Path"></div></td> </tr> <tr> <td>Referer</td> <td><a href="" id="Referer"></a></td> </tr> <tr> <td>ChangeLog</td> <td><div id="ChangeLog">&lt;pre&gt;&lt;/pre&gt;</div></td>

      </tr>

      </tbody>

      </table>

      <p><a href="">Go Back</a></p>

      <p><a href="">Modified Resource</a></p>

      <p><a href="">Parent of Modified Resource</a></p> </body> </html>

       

      Looking at CQ-4286779, it looks like the issue is fixed in internal 6.6 L20 and I am assuming its fixed in latest AEM SP. Can you test the use case in AEM 6.5.6 patch and confirm please?

       

       

        H
        Hardik-11071994Author
        Level 2
        October 1, 2020

        Hi I have checked with adobe daycare team, they mentioned : 

        They advise upgrade to AEM 6.5.5 since it has been already backported since AEM 6.5.4.

         

        But I have checked on 6.5.5 , we are still getting the issue.  Any advise. ?

         

        I can see in console we are getting error at OOTB clientlib : (Line no 345 )

        /libs/dam/gui/coral/components/admin/moveassetwizard/clientlibs.js

         

         

         

        Terms & ConditionsAccessibility statement

        Loading footer...