Asset upload report not generating | Community
Skip to main content
C
Adobe Employee
cddeshmukhAdobe Employee
Adobe Employee
January 19, 2024

Asset upload report not generating

  • January 19, 2024
  • 2 replies
  • 2296 views

Hi Experts, I am using aem-6.5 on AMS environment. I noticed an issue with asset reports. Somehow, "Upload" and "Published" reports are not getting generated although it shows message the report generation is in queue. No errors in the logs as well no node is getting created under/var/eventing/jobs for topic "com.adobe.cq.dam.report" However, other reports (download, expiration, brand portal published, disk usage, etc..) are working fine.


Any clue on what could be the issue with upload report not getting generated?

2 replies

Saravanan_Dharmaraj
Community Advisor
Saravanan_DharmarajCommunity Advisor
Community Advisor
January 19, 2024

@cddeshmukh Got a chance to tail the log when you click generate report? Since the reports are getting generated for other reports its not permission issue.

Could you please check /var/dam/reports folder ?
you should see

"com.day.cq.dam.core.impl.reports.ReportJobConsumer Started processing job request for report titled Asset Upload report."

"com.day.cq.dam.core.impl.reports.ReportExportService Stats after running complete query for report"

 

in the log if its starting to run.

 

 

    C
    Adobe Employee
    cddeshmukhAdobe EmployeeAuthor
    Adobe Employee
    January 23, 2024

    Hi @saravanan_dharmaraj 

    The issue seems to be environment specific (for DEV & QA). Other environment, upload report is working. 

    As I mentioned earlier and no errors in the logs. I don't see the report node is getting created under /var/dam/reports neither the job node gets created under /var/eventing/jobs. Ideally first job node should created with topic com.adobe.cq.dam.report and then it runs a query to fetch data and generates report. In this case, somehow job node is not getting created for upload reports. It is still a mystery. 

      N
      nithya90
      Level 2
      March 30, 2024

      Is this issue resolved and if yes please share the solution.

      kautuk_sahni
      Community Manager
      kautuk_sahniCommunity Manager
      Community Manager
      January 23, 2024

      @cddeshmukh Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

      Kautuk Sahni
      Terms & ConditionsAccessibility statement

      Loading footer...