When setting up click tracking in Adobe Analytics, should we set it up at the hit or visit level? Thank you! | Community
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Level 3
February 13, 2025
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When setting up click tracking in Adobe Analytics, should we set it up at the hit or visit level? Thank you!

  • February 13, 2025
  • 2 replies
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When setting up click tracking in Adobe Analytics, should we set it up at the hit or visit level? Thank you!

Best answer by Jennifer_Dungan

Hi,

 

It really depends on what you are trying to achieve... generally speaking, you would track clicks (what button was clicked, on what page, etc) at a hit level. So that every subsequent tracking request for the rest of the visit doesn't count as "click x".

 

However, if you trying to correlate this to a conversion later in the visit, you might need to have some of the information set to a Visit level attribution to persist those values to the moment of conversion. Sometimes, rather than doing this on the click, an internal campaign is used instead (different from your external campaigns, the internal campaign can be a simpler notation to indicate an internal promotion was engage with).

 

Maybe if you told us a little bit more about your site, what the button does, and what you plan to report on it would help us to better provide advice.

2 replies

user70977Author
Level 3
February 13, 2025

To follow up, are there any concerns with using one vs the other?

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
Community Advisor and Adobe Champion
February 13, 2025

Hi,

 

It really depends on what you are trying to achieve... generally speaking, you would track clicks (what button was clicked, on what page, etc) at a hit level. So that every subsequent tracking request for the rest of the visit doesn't count as "click x".

 

However, if you trying to correlate this to a conversion later in the visit, you might need to have some of the information set to a Visit level attribution to persist those values to the moment of conversion. Sometimes, rather than doing this on the click, an internal campaign is used instead (different from your external campaigns, the internal campaign can be a simpler notation to indicate an internal promotion was engage with).

 

Maybe if you told us a little bit more about your site, what the button does, and what you plan to report on it would help us to better provide advice.

user70977Author
Level 3
February 14, 2025

Thank you Jennifer for your quick response. To follow up, can you help clarify why click needs to expire at visit for form conversions? What business question does that help answer? I thought since form conversions is already at the visit level, even if click expires at the hit, we can still see the # of form conversions from a specific button click. Does click need to expire at the visit in order to do this type of analysis?

 

For a more specific example, I would like to look at click using the user flow diagram, would we still be able to have this information if click expires at the hit level?