Session Refresh over 25% of the orders | Community
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forward3d-dsaa
August 15, 2019
Solved

Session Refresh over 25% of the orders

  • August 15, 2019
  • 3 replies
  • 4654 views

Hi there,

We have a problem with Session refresh.

Session refresh is at the bottom of the marketing channel configuration. As Last touch channel is overtaking other Channels, which is not normal.

I checked the option to override other channels and the box it s not ticked.

I read also about a possible issue with the visitor ID and the time out session. However it looks like there is a good coverage of mcid. How can i check the time out

for the visitor ID?

Everything looks to be configured pretty well, however Session Refresh is 3 in terms of Orders attributed as per picture above.

Any idea or suggestions?

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Best answer by Waqas_Rafiq

Have you tried breaking the session refresh down by browser? I've seen high numbers for cross domain tracking on Safari browsers (ITP and blocking of cookies, especially 3rd party and cross domain) as they tend to delete the mcvid when a user goes from domain A to B. The best way to debug it, is to extract data from the data feed and then follow one of the transaction ids that has session refresh and see on which page the marketing channel was set to session refresh. You could look into this article and see if there a clue in here to help you out. appendVisitorIDsTo (Cross-Domain Tracking) 

3 replies

lytics
lytics
Level 2
August 16, 2019

Check your Internal URL Filters. These should include sub-domains, staging environment and external payment gateways.

F
forward3d-dsaaAuthor
August 16, 2019

thanks lytics​

I have checked that one as well and it follows best practice. All the URLs are included.

Waqas_Rafiq
Waqas_RafiqAccepted solution
Level 4
August 17, 2019

Have you tried breaking the session refresh down by browser? I've seen high numbers for cross domain tracking on Safari browsers (ITP and blocking of cookies, especially 3rd party and cross domain) as they tend to delete the mcvid when a user goes from domain A to B. The best way to debug it, is to extract data from the data feed and then follow one of the transaction ids that has session refresh and see on which page the marketing channel was set to session refresh. You could look into this article and see if there a clue in here to help you out. appendVisitorIDsTo (Cross-Domain Tracking) 

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