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jason_folkard
Jul 28, 2016 12:31 AM UTC
Solved

PDF Export not working at all

Hi

PDF exports aren't working in workspace, even if you send by email. It works in Reports, and CSV exports are working, but not PDF.

An earlier thread said this was resolved but it's still not working for me.

Thanks

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    TanmayMathur
    TanmayMathurAccepted solution
    Adobe Employee
    Aug 19, 2016 8:46 AM UTC

    Hi Norman,

    As per the bug status goes, it has been fixed in the maintenance release on 18th August. Could you please check on your end to confirm its working fine?  

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Sep 2, 2016 7:31 AM UTC

    Hi Jerome,

    Are you sure your report is not going to the spam folder or being blocked by firewall? I would request you to schedule a fresh request for it and see what happens

    Thanks

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    Nicolas_Taillet
    Level 2
    Sep 19, 2016 8:25 AM UTC

    Hi,

    I'm experiencing about the same issue for a few days: scheduled PDF reports are not sent and download feature is not working either.
    I asked for an answer on Twitter (@AdobeExpCare) + I'll open an incident.

    Nicolas

     

     

    Note: Your comment was edited to reflect the new name of the twitter handle. Thanks - Moderator

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Sep 19, 2016 8:36 AM UTC

    Hi Nicolas,

    Thanks for letting us know, I would try to follow that up and get back to you. Meanwhile go ahead with the incident and if gets solved please update here for the benefit of other users. 

    Thanks.

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    Nicolas_Taillet
    Level 2
    Sep 21, 2016 4:00 PM UTC

    Hi Tanmay,

    Thanks for following-up.
    I have no information on this, neither from Support nor Twitter.

    I feel like it will be corrected with the MR but - as usual - interface bugs are censored

    Nicolas

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    Nicolas_Taillet
    Level 2
    Sep 26, 2016 7:39 AM UTC

    Hi,

    Well, it seems like I was right: PDF download works fine now.
    Without communicated human action. ;)

    Nicolas

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