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jason_folkard
Jul 28, 2016 12:31 AM UTC
Solved

PDF Export not working at all

Hi

PDF exports aren't working in workspace, even if you send by email. It works in Reports, and CSV exports are working, but not PDF.

An earlier thread said this was resolved but it's still not working for me.

Thanks

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    TanmayMathur
    TanmayMathurAccepted solution
    Adobe Employee
    Aug 19, 2016 8:46 AM UTC

    Hi Norman,

    As per the bug status goes, it has been fixed in the maintenance release on 18th August. Could you please check on your end to confirm its working fine?  

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    15 replies

    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Aug 1, 2016 9:55 AM UTC

    Hi Jason, 

    Do you mean to say the CSV export in workspace is working for you but not the PDF export? Which option are you selecting - 'send file now' OR 'send file on schedule' ?

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    jason_folkardAuthor
    Aug 1, 2016 10:51 PM UTC

    That's correct. Initially, neither of those options were working for PDF, nor was just the download PDF now feature. Now I can download a PDF but both send file options are delayed by days

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Aug 8, 2016 8:59 AM UTC

    Hi Jason, 

    If you are still facing delays in scheduling PDF file deliveries I would request you to create a ticket with ClientCare and get it resolved.

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    jason_folkardAuthor
    Aug 9, 2016 1:51 AM UTC

    It seems to have been resolved now

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    norman_cloutier
    norman_cloutier
    Level 2
    Aug 9, 2016 4:05 PM UTC

    How long are these generally supposed to take? We gained access to workspace over the weekend and I've yet to receive any PDF files I requested as early as yesterday morning, despite the system reporting they were successfully "sent"

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    norman_cloutier
    norman_cloutier
    Level 2
    Aug 9, 2016 5:19 PM UTC

    Client care this morning:

    "This is a bug and is currently with the engineering team, The bug ID is AN-124982. It is set to resolve with the current month MR that is due on18th Aug."

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe EmployeeAccepted solution
    Adobe Employee
    Aug 19, 2016 8:46 AM UTC

    Hi Norman,

    As per the bug status goes, it has been fixed in the maintenance release on 18th August. Could you please check on your end to confirm its working fine?  

    Translate
    jerome_chevreau
    jerome_chevreau
    Level 3
    Aug 31, 2016 2:23 PM UTC

    I am struggling to download a report as i guess its size is quite big.

    I confirmed to send it multiple times now and try the send now option.

    It has been now an hour and still nothing. Is that expected? 

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    TanmayMathur
    Adobe Employee
    TanmayMathurAdobe Employee
    Adobe Employee
    Sep 2, 2016 6:37 AM UTC

    jerome.chevreau wrote...

    I am struggling to download a report as i guess its size is quite big.

    I confirmed to send it multiple times now and try the send now option.

    It has been now an hour and still nothing. Is that expected? 

     

    Hi Jerome,

    It might be because of the multiple download requests that are in the queue. Have you been able to download the report now?

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    jerome_chevreau
    jerome_chevreau
    Level 3
    Sep 2, 2016 7:08 AM UTC

    Hi,

    Thank you for your reply. It has been now 2 days and still no email. I really dont know why this is not working.

    Could it be related to a new bug?

    My actions were try download the pdf multiple times. Keeps saying that it is taking too long and offered me the option of sending it instead which i have accpeted. Additionally, i have also (after a few hours) try send the report. Still nothing.

    Thanks

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