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ArjanW
ArjanW
Level 2
Jun 18, 2026 9:32 AM UTC
Solved

Journey Canvas not visible yet in Adobe Analytics – does anyone have access?

Hi all,

During Adobe Summit I saw a demo of the Journey Canvas in Adobe Analytics, and I noticed in the release notes that general availability was announced on June 5. However, I still don’t see the Journey Canvas available in my Adobe Analytics environment, even after checking regularly. I’m trying to understand whether this is expected or if something is missing on my side:

Is the rollout still happening gradually?
Do others already have access?
Or does this feature need to be enabled somewhere (e.g. report suite settings, permissions, etc.)?

If anyone has insights on availability, rollout timing, or required configuration, I’d really appreciate it.

Regards,

Arjan

https://experienceleague.adobe.com/en/docs/analytics/release-notes/latest

https://experienceleague.adobe.com/en/docs/analytics/analyze/analysis-workspace/visualizations/journey-canvas/journey-canvas
 

MandyGeorge
MandyGeorgeAccepted solution
Adobe Champion, Community Advisor, UG Leader
Jun 18, 2026 10:34 AM UTC

HI ​@ArjanW, the rollout of Journey Canvas is done over the span of a couple weeks typically. My company (currently using AA) does have access to Journey Canvas now.

There aren’t any special permissions that you need to enable for it. You can find it with all of the other visualizations on the left hand panel.

If you still don’t see it, you can submit a ticket to client care and ask them about it.

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12 replies

MandyGeorge
Adobe Champion, Community Advisor, UG Leader
MandyGeorgeAdobe Champion, Community Advisor, UG LeaderAccepted solution
Adobe Champion, Community Advisor, UG Leader
Jun 18, 2026 10:34 AM UTC

HI ​@ArjanW, the rollout of Journey Canvas is done over the span of a couple weeks typically. My company (currently using AA) does have access to Journey Canvas now.

There aren’t any special permissions that you need to enable for it. You can find it with all of the other visualizations on the left hand panel.

If you still don’t see it, you can submit a ticket to client care and ask them about it.

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    ArjanW
    ArjanWAuthor
    Level 2
    Jun 18, 2026 1:31 PM UTC

    Hi ​@MandyGeorge , thanks for your reply 😊. Great that you already have access! Is it as nice / useful as it looked at the Adobe Summit? 
    I will wait one more week and after that I will submit a ticket. 

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    Jennifer_Dungan
    Adobe Champion and Community Advisor
    Jennifer_DunganAdobe Champion and Community Advisor
    Adobe Champion and Community Advisor
    Jun 18, 2026 3:17 PM UTC

    My Company also has it, and like ​@MandyGeorge said, nothing had to be enabled on our side.

     

     

    It’s not a separate panel (like “Next or previous item”), in case that was what you were looking for.

     

    I would expect if you don’t yet have it, it should be available soon, I can’t expect the rollout will be much longer.

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      AlexanderSo1
      Level 2
      Jun 19, 2026 10:02 PM UTC

      Hi ​@ArjanW, we recently did get access to the Journey canvas visualization in Adobe Analytics. There wasn’t anything that we needed to enable on our end, as far as I’m aware (i.e. no new permission, etc.). The rollout is likely in progress still.

      It looks nice and we’re trying to understand it better. 

      Hope this helps.

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        manpreetkaur27
        Adobe Support
        manpreetkaur27Adobe Support
        Adobe Support
        Jun 22, 2026 11:27 AM UTC

        Hi ​@ArjanW 
        If you're still unable to see it, please feel free to raise a support ticket, and we'll be happy to investigate this further for you.

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          ArjanW
          ArjanWAuthor
          Level 2
          Jul 10, 2026 1:43 PM UTC

          Hi ​@MandyGeorge, ​@Jennifer_Dungan and ​@AlexanderSo1 I finally have a reply back from the Product team and apparently the Journey canvas is only for Prime or Ultimate contracts, which we don't have 😞. They apologized and they will adjust the documentation that it is only for Prime or Ultimate. In the session at Adobe Summit I had voted it number 1 and it became in the room the number 2 requested item after MCP server. So, I think a lot of users would like to use this feature. I am posting this here also for other readers who are wondering why they don't have this feature. 

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            Jennifer_Dungan
            Adobe Champion and Community Advisor
            Jennifer_DunganAdobe Champion and Community Advisor
            Adobe Champion and Community Advisor
            Jul 10, 2026 2:59 PM UTC

            Wow! I’m sorry to hear that… I had no idea that it was restricted to the upper contacts (well I guess they didn’t disclose that in the documentation)… I am glad they are adding that now, but I am sorry you are missing out.

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              MarkVictoria
              MarkVictoria
              Level 2
              Jul 21, 2026 4:15 PM UTC

              I have access. It’s pretty cool, but some things are not exactly what i would expect. There’s a learning curve. 

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                MarkVictoria
                MarkVictoria
                Level 2
                Jul 21, 2026 5:38 PM UTC

                It’s buggy. so far, and may slow down the page a lot.  I tried sharing it to a stakeholer, it didn’t render for them. 

                Lots of great potential though. 

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