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Sophie_H
Level 2
October 26, 2022
Solved

Issue with PDF attached in email - Scheduled report

  • October 26, 2022
  • 2 replies
  • 4124 views

Hi!
I have created a scheduled report. This report is sent in pdf.
The issue is that the titles of some summary numbers are squeezed whereas it looks fine in the report itself and even when I download the PDF version from the project>download PDF.
The dimension tab is closed and the view density is compact in the report settings when i created the scheduled report.
I can't see how I can solve this.
Thanks for your help.

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Best answer by Jennifer_Dungan

@sophie_h I've been told the fix has been pushed.. please try again and see if your report looks correct

2 replies

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
October 26, 2022

what operating system and browser are you using to create the PDF and setup schedule?

S
Sophie_HAuthor
Level 2
October 26, 2022

I am using Google Chrome in my windows desktop.

Pablo_Childe
Community Advisor
Pablo_ChildeCommunity Advisor
Community Advisor
October 26, 2022

What language is your PC set to?

 

any way to make a screen grab of some of the weird areas?

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 26, 2022

I've reached out to some Adobe people who work on Workspace to see if they are aware of any changes to the PDF process recently... at least that can tell us if this is potentially a recent issue... as I have never noticed a difference between direct downloads of reports and scheduled reports in the past.... 

Jennifer_Dungan
Community Advisor and Adobe Champion
Jennifer_DunganCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
October 26, 2022

Ok, I have an update. There have been some recent updates to scheduled projects. The team is looking into this issue and believe that the scheduled projects process is not setting the correct width at this time.

 

The team is working to resolve the issue. @sophie_h  I will continue to post here as I get information.

    Jennifer_Dungan
    Community Advisor and Adobe Champion
    Jennifer_DunganCommunity Advisor and Adobe ChampionAccepted solution
    Community Advisor and Adobe Champion
    October 26, 2022

    @sophie_h I've been told the fix has been pushed.. please try again and see if your report looks correct

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