Adobe Analytics

I have a user that needs Acrobat Pro to sign documents.  It is set up with her Adobe ID, but now that I have moved all users to a Federated ID she no longer can access her Acrobat Pro license.  How do I update the Acrobat Pro? I do not see that as a product that I can assign in the Admin Console.  

I am trying to setup customer attributes for the first time to sync Salseforce data within adobe for personalization.  I have uploaded a test file in the customer attributes source per instructions from Adobe https://experienceleague.adobe.com/en/docs/core-services/interface/services/customer-attributes/t-crs-usecaseFor the Alias ID to sync it looks like I need to create a corresponding ID in Adobe tags to reference this data source.  I did so with a new rule triggered on the DOM loading utilizing the following logic The value is a data element referencing "prz" as a query string.  Here is a copy of the test file I uploaded into customer attributes for reference as wellPersonalization IDLB Territorytest1234Northtest1111Southtest2222Easttest3333Westtest4444Northwesttest4321Northeast It appears that the last selection in the LB Territory column takes priority when inputting the data regardless of the personalization ID being used as a query string.  How

Hello everyone, I would like to make a segment including visits that went to a homepage and also went to a key site section (company for example)  Would the screenshot below be the correct way?? i am using page level segments and site section levels segments but when i use the segment for site section (homepage (index) or company) its 0 - Why is this? Hence I am providing only the page level segment example but I am afraid its including all page visits to homepage + page visits to company and not those within the homepage who went to a company page. I see also clauses for THEN  but i want everyone who saw the homepage and a company page.  Is there a more recommended way to capture these visits?  

Hi All,  Can you all help/provide some insight on how I can push data to the ACDL from the frontend? My existing W3C data layer is broken and missing crucial information, so I want to implement a patch fix using the ACDL. I plan to capture the information from the frontend and push it to the ACDL.Steps I followed :1.Created a data element using custom code for the click event.2.Implemented a rule in Events using the ACDL extension to push the data.3.In Actions, add the condition for pushing ACDL to the data layer and map the created data element.Data is still not being pushed to the dataLayer, or I might be implementing it incorrectly. Please guide me if I am making any mistakes in the steps.I've followed the documents available on the internet : https://github.com/adobe/adobe-client-data-layer/wiki   

Hi everyone!I am using the Data Feed and I can´t calculate the "Time Spent Per Visit" and "Time Spent Per Visitor" metrics. I've tried to use the follow tips but I can't obtain the values: Time spentHits must first be grouped by visit, then ordered according to the hit number within the visit.Concatenate post_visid_high, post_visid_low, visit_num, and visit_start_time_gmt.Sort by this concatenated value, then apply a secondary sort by visit_page_num.If a hit is not the last one in a visit, subtract the post_cust_hit_time value from the subsequent hit’s post_cust_hit_time value.This number is the amount of time spent (in seconds) for the hit. Filters can be applied to focus on dimension items or events. Does anynone have an example to calculate these metrics? Thanks everybody!

Hi,After i export some dimentions and metrics in csv format. when i open the csv file in excel, the dimension "hour" is called "date range hour" but the cell is in a weird format like "124061322" . Maybe i need to convert to a date format but i cant find how.    

I need to analyze the behavior of a specific set of unique visitors. To do this, I need to narrow my analysis to 2,500 unique visitor IDs. My only thought is to create 5 sets of segments, using the 'Equals any of' operator with the visitor ID values, and export the data from Data Warehouse. Is there a better way to approach this (outside of using clickstream data from a data feed)?

I am capturing value of getNewRepeat in an eVar with edge network Web SDK implementation. I am getting all the instance values as either 'New' or 'Repeat' which means my implementation is correct. However, against Unique Visitor metric I see unspecified values which are also in addition to total of New and Repeat visitors.  Why is this happening?  

Hi allI am trying to fix/investigate a file generated via a Report Builder schedule which was created probably 8 or so years ago.The original owner is still in the business, but does not have the detail needed.The report uses a metric "popularity" which is a calculated metric.However, no matter where we look, we cannot find this metric - it's not in metrics manager, it's not on his or anyone else's accounts.And now, when I try and edit the report builder, it removes the metric, so I cannot make any edits without breaking the file!(I am trying to investigate an unrelated problem with the file, but won't be able to, as I can't risk breaking the original file.)Does anyone have any smart ideas on how to find this metric?

Hi there, We have Adobe Analytics connected to our Frontify site through Segment. Segment is forwarding all page calls from Frontify to Adobe and also sending the user ID with each page call. I can find the user ID as "Visitor ID" in my browser's debugging tool under "General". So, Adobe should be receiving this visitor ID. The Segment user IDs forwarded have this format: 984852fe-491a-407d-940e-77fde755efb1(string of numbers and letters seperated by "-"). However, when I download the visitor IDs from Data Warehouse, they have a different format like 1106681457720459184_7367007776702080739 (string of only numbers separated by "_"). I cannot find the IDs that match the ones I see in my browser debugging tool. Any idea why this discrepancy exists and how I can find the visitor ID I am looking for? Thank you!

Hello, I am getting this error attached in the image below when I log into one of our domains. I have tried clearing cookies & cache and trying different browsers, but still getting the same error.

Issue -Earlier we used to add multiple segments as options in a segment dropdown.But since the new changes have been made, where we can select multiple segments (as OR condition) in a segment dropdown, I am not able to add more than two segments in a dropdown.Even by pressing shift, it doesn't work. Update -Spoke with support team, there seems to be an engineering bug.everyone in my org is facing this issues.Spoke to a friend in another org, they are facing this issue too.Will keep you updated, once I have any resolution from the engineering team.If you guys are facing the same issue with segment dropdown, please do mention here in replies, so that the engineering team can work on this as a priority (based on the wider impact). Also, as a good practice, please raise a ticket with the Support team.

I'm using the flow diagram to look at the top page categories from a specific traffic source. Similarly, I have a freeform table with the same information, but the top pages from the flow diagram and table are not matching. What could be the reason?

I am trying to create a number of Marketing Channel segments that follow the classifications criteria, but the metrics (Purchases, Visits, or even Revenue) do not line up. I am seeing a handful of tracking codes still populate incorrectly, specifically Paid Search.  Appreciate any help on if 

Hi Team, I created two new report suites with future go live date(next day). I also got the confirmation that the report suit has been successfully created but i am not able to find those in my list.If i try to create a new one with same name, error says that the suite already exists.How to find the created suites? Thanks

<Update - Looks like this was a bug and it's been resolved - yay!> Hi AA community! Long time follower, first time poster 🙂 I can't see anything in the latest Analytics release notes but has there been recently an update so that visualisations modules no longer have a gap between each other and instead they 'connect' together? I've seen this on when using Graphs and Summary Changes modules mainly (key info has been redacted) It also seems that the visualisation width is wider than the dashboard. It also seems that the visualisation width is wider than the dashboard so it's triggering a few OCD dashboard users 🙂  - example of borders shown below  Thanks in advance for your responses! 

Hi everyone,I have been getting multiple pageview call for single pageload.Since, I  create report based on Top pages by visit.How would the duplicate pageview server call will effect?Thanks  

Hello, 1. When user click on Login button,2. it will open new tab (login page). On first step, Google Ads page view call will be triggered, in this call i want add href url (step 2) or need to update the defalut page Url. How can we do this? Google ads code :- <script async src="https://www.googletagmanager.com/gtag/js?id=AW-xxxxxxx"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);}gtag('js', new Date()); gtag('config', 'AW-xxxxxxx'); </script>login button HTML code:- <a class="btn btn--online-banking theme-one--color-01" data-cmp-event="{"componentName":"","componentID":"/content/plus/jcr:content/navigation/onlinebankingbutton","componentType":"Online banking Button","componentArea":"navigation","elementName":null,

Hi Everyone,I am trying to link Adobe Analytics with SA360 per Google documentation https://support.google.com/searchads/answer/7669521?hl=en using JWT authentication method. I have the admin access in Adobe Analytics and sufficient permissions on SA360. The issue is, the link never completes. I am getting the error "Unable retrieve your Adobe report suites. Please check if the private key has expired on Adobe Analytics." when I have newly generated the public private key pair in Adobe developer console. Can anyone who has performed this integration can help if I am missing some permissions on SA360 or any other issue?TIA!

Hello, we are using a product syntax with some custom eVar. Data looks clean, but when creating segment we have trouble having the granularity we are looking for without doing an extract. For example, in my array :product1 : eVar3 = Hello, eVar4 = Worldproduct2 : eVar3 = Hi, eVar4 = Planetproduct3 : eVar3 = Hello, eVar4 = Planet if user A has :product1 : eVar3 = Hello, eVar4 = Worldproduct2 : eVar3 = Hi, eVar4 = Planet I want to target those who have "eVar3 = Hello and eVar4 = Planet", the problem is that user A will be include in my segment as it lives within the same hit. Is there a way to create a segment to identify the proper product element in these cases?  

I need some advice regarding an issue with eVars.Whenever a request form is submitted, we generate a unique alphanumeric eVar. When a second form is submitted, a new unique eVar is created.We expected that each eVar would have only one instance, but we are seeing multiple instances for each unique eVar.The problem is that for each unique eVar, we're observing more than one instance, which shouldn't be happening. Does anyone have any ideas on how to debug this?Thanks!

I'm trying to bring in the back end orders post user created a cart(scenario - B2B provision to checkout cart form their in-house system) Ref to this post - https://developer.adobe.com/analytics-apis/docs/1.4/guides/data-insertion/ I was hoping to passECID to <marketingCloudVisitorId> when my backend system places an order. In this case data stitching would happen as same ECID from the user session was passed. Unfortunately, they came back stating MCMID can't be fetched from the user UI(front end session cookie) for some reasons As an alternate my backend team willing to pass the cartID from the same user session.But my question here is if cartId to <visitorId> field, HOW can we make adobe consider/stitch this API inserted hit into a session matching cartId? Thanks  

Adobe tagg event not working in prod.but other env working properly,Issue started from june 2024

Hi everyone, I am new to AEP Web SDK and I am trying to migrate some of our codes. How can I able to implement the manual sending of beacon and manual clearing of variables in AEP Web SDK? Attached image is my current implementation in AA. Thank you.