Download and Exit Links data showing 'Unknown'

Forum|Forum|2 years ago
December 5, 2023
4 replies
2620 views

Does anyone facing the issue where Adobe Analytics Workspace is showing 'Unknown' for Download Links and Exit Links data? Is there any reason & a possible solution for this issue?

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Best answer by tcrewes1

Hello,

I have also seen this issue. Some things I have observed:

For me, it appears only Exit Links are impacted. The Unknowns started appearing around 30/10/2023 and appear to stop around 29/11/2023. Not all exit links are showing as Unknown during this period, but a significant number are. The issue appears to be primarily in Workspace.

In Workspace, filtering or segmenting by "Unknown" generates 0 results (even though there are multiple rows of unknowns)
In Workspace, when creating a visualisation with an "Unknown" item, the visualisation key appears to show the correct value
Data Warehouse appears to be showing the correct values
Report Builder appears to be showing the correct values
Reports and Analytics appears to be showing the correct values.

I have also raised a support ticket

Jennifer_Dungan

Community Advisor and Adobe Champion

I'm seeing a small number (when I look at the last month or so), and looking into some of my extended correlations it all seems to be from one specific page (a page that doesn't have any download links that I can see - but the majority of the data is from the beginning of the time frame, it's possible the page was changed since then)..

How many are you seeing? Is this the only thing you are seeing, or do you have working values as well? Is this a consistent issue, or is it declining?

R

RaseshwariAuthor

Level 2

We are seeing this in most of our reports. And the tagging is working fine, but the Workspace is marking the data as 'Unknown'

Jennifer_Dungan

Community Advisor and Adobe Champion

Hmm... would you be willing to share a URL to your site (to pages with downloads / exits) so I can look at the data as it's being sent to Adobe? Even if you share this via a private message if you don't want that information public, this might help in understanding what is happening.

R

Ronny3

Level 2

We have the same problem since a few weeks. According to AEP Debugger the downloads and exits are tracked as they should.

Sometimes the Download Link values are shown in the table, sometimes all or most of them appear as "unknown". Interestingly if an item is visualized eg. in a Line Visualization the correct value shows in its legend. Also if I add a new panel in the same project and place a new table with Download Links and apply the same segments, the values show.

Jennifer_Dungan

Community Advisor and Adobe Champion

Hmm.. do you have access to your Raw Data feeds? If the legend shows correct, it sounds like the data should also be available and that this may be a bug in Workspace...

Have either of you created a ticket with Client Care?

R

Ronny3

Level 2

I have opened a support ticket.

S

sdr1

Level 2

Hi there,

We're also seeing "Unknown" in download link dimension.

Any update on solution or is it a client care ticket?

Jennifer_Dungan

Community Advisor and Adobe Champion

At this time, I am not seeing the issue at scale.. I only saw one isolated issue... If I cannot properly replicate the issue, then my logging the ticket with nothing to show wouldn't yield the best results.... Client Care really would need to see the issue in action to be able to properly investigate it.

M

morgant29080047

Level 2

We're also seeing the same issue from the same time range. It's been driving us nuts but it sounds like it was potentially an Adobe issue.