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November 7, 2023
Solved

pop up window in proof that can't be closed

When you open a proof, a pop up window appears announcing new features. Neither of the 2 buttons work so there is no way to get past this window to review or comment on the proof.

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    Sheri_WhittenAccepted solution
    Community Advisor
    November 7, 2023

    Support just replied and said, "We are currently investigating this behavior on a system-wide scale. An incident has been created and we you will be able to track it at status.adobe.com once it has been posted"

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    20 replies

    Richard_Carlson
    Community Advisor
    Richard_CarlsonCommunity Advisor
    Community Advisor
    November 7, 2023

    we just noticed this 

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      Halie_Baer
      Halie_Baer
      Level 2
      November 7, 2023

      Is the issue what this notice is about on our support page? Should we also put in a ticket? 

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      Community Advisor
      Sheri_WhittenCommunity Advisor
      Community Advisor
      November 7, 2023

      I would. That issue says it's related to analytics. I wouldn't think they're related, but I guess you never know.

       

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      Community Advisor
      Sheri_WhittenCommunity Advisor
      Community Advisor
      November 7, 2023

      It's not just proof, I'm having this show in main dashboard page and just like you're experiencing, neither button works. I'm opening a support ticket now.

       

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        ElenaDooley
        ElenaDooley
        Level 4
        November 7, 2023

        Same thing happening to me. I checked w/ my other system admin and she's not experiencing it so I can't narrow down if it's just me or if other regular users are unfortunately being affected... putting in a ticket

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        Sarah_N
        Sarah_N
        Level 2
        November 7, 2023

        Same thing for us. I'm not experiencing it, but other users are. Thanks for putting in a ticket!

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          IaHa
          November 7, 2023

          Definitely still happening on our end as well.

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          Richard_Carlson
          Community Advisor
          Richard_CarlsonCommunity Advisor
          Community Advisor
          November 7, 2023

          I called in the issue with Adobe Support and they're aware of it and they're working on it

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          JustineSa
          JustineSa
          Level 2
          November 7, 2023

          We're experiencing this as well and have yet to find a work around. 

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          Jared_Mauch
          Jared_Mauch
          Level 6
          November 7, 2023

          We're seeing the same window on just about every page a users tries to navigate to.

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          Community Advisor
          Sheri_WhittenCommunity AdvisorAccepted solution
          Community Advisor
          November 7, 2023

          Support just replied and said, "We are currently investigating this behavior on a system-wide scale. An incident has been created and we you will be able to track it at status.adobe.com once it has been posted"

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            KimaniJe
            November 7, 2023

            Thank you for this update. Unfortunately the issue still seems to be occurring. If possible can you please point me in the direction of where i can track the status of this issue. I am trying to create a new project and can't get past this pop-up

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            DanLaw
            November 7, 2023

            If you open the page source code and delete anything that is in the "pendo" div tab you can make it go away.

             

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