Description - I would like to be able to report on which issues are submitted by an intake email address.
Why is this feature important to you - This is another metric to identify where issues derive from, which can be helpful for analyzing requestor behavior. Additionally, requests received by email is a backup when nonusers need to use your request queue, which is increasingly a need due to the absence of autoprovisioning after migrating to the Admin Console, OR when traditional submission routes are borked for whatever reason.
How would you like the feature to work - Create a native field to identify an issue as having been submitted to the system by an intake email address. Alternately, remove the topic path.
Current Behaviour - Per conversation here, there is no way to identify requests that are submitted to a queue by way of an intake email address.
