New Workfront Troubleshooting Articles on Experience League | Community
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TaylorPasley
Adobe Employee
TaylorPasleyAdobe Employee
Adobe Employee
September 28, 2023

New Workfront Troubleshooting Articles on Experience League

  • September 28, 2023
  • 2 replies
  • 1737 views

Hello Community! 

 

The Workfront Customer Support Team is happy to announce they are now creating customer-centric troubleshooting articles! These articles are geared toward how to resolve or avoid common issues within the product. New articles are being created each week, and weekly updates can be seen on the main Experience Cloud Release Notes page. 

 

The team wanted to shout out the articles they've already created and give everyone a quick list. Please check out the following articles and let us know what you think!

And, of course, stay tuned for more! 

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    2 replies

    skyehansen
    Community Advisor and Adobe Champion
    skyehansenCommunity Advisor and Adobe Champion
    October 4, 2023

    this is great. Not trying to be facetious but is there a way to put a banner on the questions section -- specifically when people go to click on "ask a question" the banner shows up on this page

    https://experienceleaguecommunities.adobe.com/t5/forums/postpage/board-id/workfront-qanda

    asking them if they have looked at the troubleshooting tips yet

     

    Also these all really should be in a troubleshooting page! Kind of picturing something like this but troubleshooting-related (i.e. sections).

    https://experienceleague.adobe.com/docs/

     

    TaylorPasley
    Adobe Employee
    TaylorPasleyAdobe EmployeeAuthor
    Adobe Employee
    October 4, 2023

    Hey Skye! Thank you for the input. We do have a troubleshooting section on Experience League; however, it also shows our "known issues". We're currently in the process of looking through our options for a troubleshooting-only page. 

     

    I'll check on the potential for a banner too!

     

    Thanks again! 

    skyehansen
    Community Advisor and Adobe Champion
    skyehansenCommunity Advisor and Adobe Champion
    October 4, 2023

    thank you! Your link took me to the search results and I really pictured more of a page like this one (but for troubleshooting): https://experienceleague.adobe.com/docs/workfront-known-issues/issues/overview.html?lang=en

     

    Troubleshoot page should absolutely contain a link to the known issues page!

     

    Would be lovely if the top tip on the troubleshooting page was the ability to recognize when to post a question in the forum (I don't know how to do something or don't know if it can be done) vs when to call in support (something stopped working, and I've cleared my cache and cookies and resetUser)... is this just an unattainable dream?? haha

    A
    Anonymous
    October 5, 2023

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