Using AEM to pull data from RTCDP (or Vice versa)

[ChanuteJo]

Hi,

The requirement my client wants is that they want to achieve an Internal Portal for banking industry employee to use (Employee at each branch) to use. The function of this Portal is to see Customer Interaction history with the banks, in terms of communications, portfolio, insurance held and other relations with the banks to each specific customer. 

I would like to know which solution is the best solution. The client wants to use AEM and RTCDP. The proposed solution they want is that:
1. Use AEM to pull data from RTCDP to display the customer information, interaction history etc.

2. Use AEM to feed data into RTCDP. Then use RTCDP to view the customer information, interaction history etc.

Please suggest which solution is the best practices. If there are any other solution that are better, please talk me through it. If you need any more information about this use cases, please let me know

Thank you 

Sching

[nnakirikanti · Accepted solution]

Hello @ChanuteJo,

Greetings!! I feel we need some sense of education needed for your client that the platform is CDP(light weighted consumer profile omni channel marketing platform) and doesn't represent whole listing view of consumer.

Every consumer services organization will have CRM and that is the go to platform for this requirement rather than designing with CDP+RTCDP.

Let us know how it goes with your client and do mark this thread accordingly.

~cheers,

Naresh Nakirikanti.