Single Sign On Not Working with Chrome | Community
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NickMannion
Community Advisor
NickMannionCommunity Advisor
Community Advisor
January 28, 2025
Question

Single Sign On Not Working with Chrome

  • January 28, 2025
  • 2 replies
  • 923 views

Hi Adobe Community, 

 

My team is having issues where we have to keep resigning into Experience Platform every morning on Chrome instead of single sign on automatically loading us in. I am wondering if anyone has any workaround suggestions. This is only happening on Chrome so I am assuming it is a Chrome setting.

 

Thanks,

Nick

    2 replies

    TylerKrause
    Adobe Champion
    TylerKrauseAdobe Champion
    Adobe Champion
    January 28, 2025

    Have you tried using a different browser? 

    /s 

    This one feels like a support ticket to me 🙂

      NickMannion
      Community Advisor
      NickMannionCommunity AdvisorAuthor
      Community Advisor
      January 28, 2025

      Yeah, I mean I just told our users to use a different browser for now but wanted to know if anyone else had experienced a similar issue and had a solution. This seems like a Chrome issue to me.

        TylerKrause
        Adobe Champion
        TylerKrauseAdobe Champion
        Adobe Champion
        January 28, 2025

        Yeah agreed. Hopefully support can get that one escalated and get a resolution in place sooner than later.

        I have had some success with similar issues by cache/cookie dumping to see if I can get anything dumped that was causing the issue.

          kautuk_sahni
          Community Manager
          kautuk_sahniCommunity Manager
          Community Manager
          March 6, 2025

          @nickmannion Did you find the suggestion helpful? Please let us know if you need more information. If a response worked, kindly mark it as correct for posterity; alternatively, if you found a solution yourself, we’d appreciate it if you could share it with the community. Thank you!

          Kautuk Sahni
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