SFTP Destination Connector - Authentication Error | Community
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RyanMoravick
RyanMoravick
Level 4
April 11, 2024
Solved

SFTP Destination Connector - Authentication Error

  • April 11, 2024
  • 1 reply
  • 2080 views

Hello, I am trying to use the SFTP Destination Connector in RTCDP and running into an authentication error. The destination is SFMC and I have created a SSH key and added it to my FTP account in SFMC following the documentation listed below. Ive also followed the Adobe documentation on troubleshooting such errors but I am still getting an authentication error when trying to connect to the destination. Any tips on how to resolve this would be greatly appreciated!

Best answer by brekrut

Hey @brekrut I have tried FileZilla and Cyberduck and have been unable to access the SFMC SFTP site using user_id/pwd or with ssh key


Hi @ryanmoravick  

 

I would start with the third party tool like FileZilla or Cyberduck to connect to the SFMC SFTP location.  Once you are able to connect with this tool you should be able to connect using the Adobe RTCDP destination connector.

1 reply

K
Adobe Employee
Kumar29917170hcypAdobe Employee
Adobe Employee
April 15, 2024

Hi @RyanMoravick,

One thing most of us forget is to whitelist the IP ranges; you will have to add them to your allowlist, to safely export data from Experience Platform to several storage destinations.

The documentation provides IP ranges that you can add to your allowlist:

https://experienceleague.adobe.com/en/docs/experience-platform/destinations/catalog/cloud-storage/ip...

 

Regards,

Kumar Saurabh

    RyanMoravick
    RyanMoravickAuthor
    Level 4
    April 15, 2024

    Hey @kumar29917170hcyp thank you for the reply! There were a few IPs I missed so ive added them to my allowlist. However I am still unable to connect to the destination. This makes me think there might be an issue with the SSH. In SFMC, ive added a public SSH key to my FTP account, but I believe Adobe requires a private SSH key? Is that correct?

      brekrut
      Adobe Employee
      brekrutAdobe Employee
      Adobe Employee
      April 17, 2024

      @kumar29917170hcyp ok that's good to know. Im not sure what else could be causing authentication error at this point. Any suggestions?


      There are two authentication methods to authenticate against the SFMC SFTP site.

       

      user_id/pwd

      sftp with ssh key.

       

      Just to confirm you are able to connect with either connection method to the SFMC SFTP site using a third party tool?

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