SFMC Source Adding Data for Engagement Tracking | Community
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RyanMoravick
RyanMoravick
April 2, 2024
Solved

SFMC Source Adding Data for Engagement Tracking

  • April 2, 2024
  • 1 reply
  • 1056 views

Hello everyone,

 

Im doing some testing in Adobe CDP with the SFMC source connector. I am trying to figure out which SFMC object would house engagement tracking details but I am unable to find the correct object (see screenshot). Does anyone know which SFMC object would correspond to engagement activity?

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Best answer by Tof_Jossic

@ryanmoravick You may get more from other folks in this community but I'm from Support and we got this reported by another customer already where they noticed the tables available looked to be "setup" tables within SFMC and not the tracking data.

The main reason for this is that the current SFMC source connector is built on top of  Salesforce Marketing Cloud REST API.

All the Tracking tables are only supported by SOAP APIs.

 

Note we have a couple of Engineering tasks (enhancement requests) for this for plans to support SOAP APIs. I don't yet have a timeframe for this but will add this post to the report for added traction.

 

1 reply

Tof_Jossic
Adobe Employee
Tof_JossicAdobe EmployeeAccepted solution
Adobe Employee
April 3, 2024

@ryanmoravick You may get more from other folks in this community but I'm from Support and we got this reported by another customer already where they noticed the tables available looked to be "setup" tables within SFMC and not the tracking data.

The main reason for this is that the current SFMC source connector is built on top of  Salesforce Marketing Cloud REST API.

All the Tracking tables are only supported by SOAP APIs.

 

Note we have a couple of Engineering tasks (enhancement requests) for this for plans to support SOAP APIs. I don't yet have a timeframe for this but will add this post to the report for added traction.

 

    RyanMoravick
    RyanMoravickAuthor
    April 3, 2024

    Hey @tof_jossic thank you for the reply that is super helpful! Do you know if the tracking tables only being supported by SOAP APIs applies to all engagement channels, or at least email, sms, and push for SFMC?

     

    Thanks!

    Tof_Jossic
    Adobe Employee
    Tof_JossicAdobe Employee
    Adobe Employee
    April 3, 2024

    @ryanmoravick I wouldn't know I'm afraid, you may have to direct this to Salesforce. I had a quick look at the documentation and the SOAP API tracking data section does not seem to make a distinction. I'll update again if I get any information but I'm not familiar enough with these APIs. I've already pointed the teams to this post and I'll also make sure to leave a note regarding the other engagement channels being of interest as well.

     

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