Microsoft Dynamics 365 Destination Connection

[ZacharyTa1]

Hi Experience League Community,

Our team is trying to export segments from CDP to Dynamics 365. The suggested way from Adobe official document is to use Dynamics 365 Destination Connector, however, with this way, segments will be updated on Dynamics 365 Contact instead of Marketing List. This approach will require client to create a new field in the Contacts to store the segment status each time a new segment is created.

2 questions regarding this approach:

1. Will the new fields for segment status be autogenerated by Dynamics 365 during the segment exportation or it has to be done manually?
2. Does the connector support only updates on Contacts and no OOTB solution to export CDP segments to Dynamics 365's Marketing List?

Looking forward to any response on this.

Thank you!

Best Regards,

Zac

[dhanesh04s · Accepted solution]

Hi @ZacharyTa1 ,

1. The new field for segment status has to be created manually when a new audience is activated for the first time and the name has to exactly match the Mapping ID field while activating the audience.
2. There is no OOTB method available now for exporting segments to create a mailing list in dynamics 365.

@Bitun