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May 29, 2025
Question

exclusion of profiles

  • May 29, 2025
  • 3 replies
  • 472 views

Hello everyone, we are currently facing a challenge and it is the following: my profiles are being excluded when exporting them to a destination.What could be the cause of this??We did an exercise with the same audience where it was exported to 2 different destinations, in one it was excluded and in the other it didn't exclude anyone.

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3 replies

AnkitJasani29
Level 6
May 30, 2025

Hi @mateobo ,

Reference: https://experienceleague.adobe.com/en/docs/experience-platform/dataflows/ui/monitor-destinations

missing attributes and consent violation could be the reason based on data available in above reference link.

Two more thing found while doing research around this

  1. https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/how-to-get-the-details-of-the-profiles-that-are-getting-excluded/td-p/721273
    According to above duplicate records also can be the reason.
  2. https://experienceleaguecommunities.adobe.com/t5/adobe-experience-platform/why-some-profiles-in-cdp-are-excluded-from-destination-export/m-p/615157
    This also looks like similar what you have asked. So, might be you could get some insights from here as well.

Hope it helps!

 

Thanks

Ankit

Imbalakumar
May 30, 2025

Hi @mateobo 

 

This may be because of "Mandatory Key" - profiles without mandatory keys wont be exported if you choose this option.

 

I dont think its causing because of deduplication, here only the duplicate profile will be excluded, otherwise all unique profile will be here.

 

Refer this below screen shot,

 

 

I suspect the way you activated may different for both these destination, please check this and confirm.

 

Thanks,

Bala

kautuk_sahni
Community Manager
Community Manager
June 26, 2025

@mateobo Just checking in — were you able to resolve your issue?
We’d love to hear how things worked out. If the suggestions above helped, marking a response as correct can guide others with similar questions. And if you found another solution, feel free to share it — your insights could really benefit the community. Thanks again for being part of the conversation!

Kautuk Sahni