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M
MarcoMe2
July 25, 2023
Question

Adobe I/O Events Runtime Error

  • July 25, 2023
  • 1 reply
  • 2063 views

Trying to follow these steps to create an App Builder to consume Adobe Commerce events: https://developer.adobe.com/commerce/events/get-started/configure-commerce/

When getting to the step of running: bin/magento events:subscribe observer.catalog_product_save_after --fields=sku --fields=stock_data.qty it return a 500 Internal Server Error.

Unsuccessful request: `POST https://api.adobe.io/events/[org_id]/[project_id]/[workspace_id]/providers/[event_provider_id]/eventmetadata` resulted in a `500 Internal Server Error` response:
{"reason":"Adobe I/O Events Runtime Error. Request id: [request_id].","message":"Unexpected response from upstream http service. Please take a note of the http response `x-request-id` header for debugging/support."}

Not sure how to debug this issue or if any other steps was required not listed in the developer adobe page shared above.

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1 reply

N
Adobe Employee
naomirobichaudAdobe Employee
Adobe Employee
July 25, 2023

Hi! Happy to help - I'm the PM for Commerce Events. The team is taking a deeper look at this issue currently. Based on the error code and provided command, the issue seems to be on the I/O Events side. I'm getting more details about a potential outage currently. In the meantime, you might want to try running this command again and see if it runs successfully.

 

I'll keep this thread updated and please do the same.

 

Naomi Robichaud

M
MarcoMe2Author
July 25, 2023

Hey Naomi, thanks for your response. I tried to run the command again and received the same issue. The command is run from a local Magento Enterprise instance, all the others steps including creating the event provider were run successfully.

N
Adobe Employee
naomirobichaudAdobe Employee
Adobe Employee
July 26, 2023

Hey Naomi, this is the link to the workspace: https://developer.adobe.com/console/projects/1135467/4566206088345015879/workspaces/4566206088345024295/details

The .json file contains sensitive data, like auth token etc, are you sure you want me to post it here?


Hi, the non-sensitive information would be useful to help us eliminate configuration issues as we investigate.

 

Just to make sure, you've completed the steps prior to Configuring Commerce, correct? The flow in docs is:

1. Creating App Builder Project https://developer.adobe.com/commerce/events/get-started/project-setup/

2. Install Modules https://developer.adobe.com/commerce/events/get-started/installation/

3. Configure Commerce https://developer.adobe.com/commerce/events/get-started/configure-commerce/

 

If you're unsure about any steps, you can reference these tutorial videos that align with the documentation: https://experienceleague.adobe.com/docs/commerce-learn/tutorials/adobe-developer-app-builder/io-events/configure-commerce.html?lang=en

If we're not able to identify the issue today then let's get on a call to debug together, want to help you be successful and get up and running asap

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