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Ashok_Adiyolil
Ashok_Adiyolil
Level 2
October 30, 2020
Solved

Inconsistent activity delivery in the experience targeting.

  • October 30, 2020
  • 2 replies
  • 1817 views

Hi Experts,

I have an issue in delivering activity when I created few experiences in target.

In my scenario ,the activities are inconsistent in the delivery. When the user logged we will be displaying recommendation in the home page. But it is inconsistent and sometimes it will delivery.

What would be the reason?

Can anyone help on this?

 

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    Best answer by surebee

    Hi @ashok_adiyolil,

    Thanks for reaching out!

    There could be several reasons why there is inconsistent content delivery- how are you authenticating a user? What is the use case? Are you using mbox3rdPartyId? How is the audience set up?

    Is a logged in user meeting the audience condition? Are there any error messages displayed on the console when you append ?mboxDebug=1 to the URL you are testing on?

    I invite you to try the debug tools outlined here to see if that leads to some answers: https://docs.adobe.com/content/help/en/target/using/activities/troubleshoot-activities/content-trouble.html

    Please feel free to open a Client Care ticket with us by emailing customercare@adobe.com as well so we can take a closer look. Hope this helps!

    2 replies

    surebee
    Adobe Employee
    surebeeAdobe EmployeeAccepted solution
    Adobe Employee
    November 3, 2020

    Hi @ashok_adiyolil,

    Thanks for reaching out!

    There could be several reasons why there is inconsistent content delivery- how are you authenticating a user? What is the use case? Are you using mbox3rdPartyId? How is the audience set up?

    Is a logged in user meeting the audience condition? Are there any error messages displayed on the console when you append ?mboxDebug=1 to the URL you are testing on?

    I invite you to try the debug tools outlined here to see if that leads to some answers: https://docs.adobe.com/content/help/en/target/using/activities/troubleshoot-activities/content-trouble.html

    Please feel free to open a Client Care ticket with us by emailing customercare@adobe.com as well so we can take a closer look. Hope this helps!

      surebee
      Adobe Employee
      surebeeAdobe Employee
      Adobe Employee
      November 18, 2020
      Hi @ashok_adiyolil, thank you for the note. Do you have a URL and test credentials I could take a look at? It would help understand your use case better. Thanks!
      K
      Adobe Employee
      karandhawanAdobe Employee
      Adobe Employee
      November 26, 2020

      @ashok_adiyolil You can troubleshoot the delivery using mboxTrace. Trace information reflects the outcome of a Target call and any additional data that may help in determining why this particular outcome happened, such as a set of available branches among which the selection was made in a campaign. 

      https://experienceleague.adobe.com/docs/target/using/activities/troubleshoot-activities/content-trouble.html?lang=en#section_256FCF7C14BB435BA2C68049EF0BA99E

       

      Regards,

      Karan

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