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Getting the following error in my browser console - Errors: field - [qaMode] - Invalid QaMode token;

darrenb_IV
Level 2
Level 2

Hi there. I'm wondering if anyone can shed any light as to why I'm getting the following error in my browser console on the Target response (.tt.omtrdc...) payload?

I've copied the QA URL from my activity, and when I paste into the browser, I can't debug the payload, because this is the only message I get.

darrenb_IV_0-1583796666767.png

 

Not sure if related, but the Adobe Experience Cloud Debugger throws me the following error when I try to turn on Target Traces.

ERROR{{errorRetrievingTargetAccessData}}

darrenb_IV_0-1583796710258.png

 

 

activity debug Error Target
16 Replies
manojs87260944
Level 1
Level 1

Hi @Amelia_Waliany . Could you please be a bit specific on ERROR{{errorRetrievingTargetAccessData}} when trying to do a target trace in the Debugger? Is there an alternative for the moment? Much appreciated, and thank you!

darrenb_IV
Level 2
Level 2
Thanks for responding @Amelia_Waliany. Though it doesn't look like that page references anything to do with the Debugger
monicam74460384
Level 1
Level 1

Is there any further progress on this?

 

Still getting ERROR{{errorRetrievingTargetAccessData}} when trying to Enable Target Traces in Adobe Experience Cloud Debugger BETA despite being logged into Adobe Target in chrome.

 

monicam74460384
Level 1
Level 1
The only work around I managed was to use a firefox browser rather than chrome - you can get the debugger extension in firefox too.
talanchen
Level 2
Level 2
I am getting the same issue on Chrome. Anyone have a solution?
happydev2
Level 1
Level 1
Did anyone find the solution for that? It seems like this post has been viewed 4.7k time and Adobe support hasn't provided any solid answer
happydev2
Level 1
Level 1

Did anyone find the solution for that? It seems like this post has been viewed 4.7k time and Adobe support hasn't provided any solid answer.

Amelia_Waliany
Employee
Employee

Hi @darrenb_IV ! Were you able to resolve this issue with the support that was provided? If so, please let us know by marking the helpful response as, "Correct Reply," - otherwise I'd encourage you to follow up👍

 

Thank you and I hope you are having a wonderful day!

 

Warmly,

Amelia, Target Community Manager

darrenb_IV
Level 2
Level 2

I haven't seen this problem in a little while, but then again I had switched to using Firefox to debug once the Debugger was made available to Firefox, and everything seems to work fine there. But I'm not sure whether the problem has resolved in Chrome

seannblonien
Level 1
Level 1
Still getting this error months later. I am wondering why no one has addressed this
JustOz
Level 1
Level 1

Have you already found a solution? If not, I've replied my solution to OP. Maybe it'll fix it for your issue too.

JustOz
Level 1
Level 1

Did you by any chance make a copy of a previous activity?

I copied a couple of older/previous activities and made some changes and couldn't QA the test. Turned out on the Goals & Settings page the duration end date was still set to a date in the past. When I changed it to "when deactivated" the QA link worked.

 

Screenshot 2021-08-16 at 21.33.20.png

mikem321
Level 1
Level 1

I was confused by this error too. Here's what I found.

 

This seemed to be caused by an old and apparently now invalid QA activity link.

Example: Adding ?at_preview_token=[your token here...]

Solution:

1. Add ?at_preview_token= with no token value
2. Clear cookies as this value is persisted

The above steps resolved the issue for me.

 

If this keeps happening to people in your org, they are probably using an old preview link that was provided a while ago and is now invalid for some reason.

 

At least, that's what I've surmised from troubleshooting it.