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SOLVED

Can't see any delivery request in network tab and experience not pulling through target - opt in service

gokula
Level 5
Level 5

Hello, 

 

We've implemented opt in service using Adobe Launch. Configured the ECID extension correctly like below 

gokula_1-1608555617414.png

 

Now once the user accepts cookies for target, we've update the permission and invoke direct call rule to trigger as permission/ consent provided. 

 

adobe.optIn.approve(adobe.OptInCategories.TARGET, true);
adobe.optIn.complete(); 

 

Can see Adobe request coming through on page 

gokula_0-1608555435137.png

but can't see any delivery request in network tab instead getting below warning in console  and experience not coming through target 

 

gokula_0-1608556367343.png

Any idea what's wrong here? 

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1 Accepted Solution
gokula
Correct answer by
Level 5
Level 5

This issue has been resolved. the issue had occurred because of the Adobe target extension has option called GDPR opt in enabled / disabled which conflicts with adobe opt in permission in our case. Earlier it set to enabled but later on when it disabled all working as expected. I 've report this with Adobe.

View solution in original post

5 Replies
shelly-goel
Community Advisor
Community Advisor

@gokula 

Please set 'Is Opt In storage enabled' to 'Yes' (Launch > EC ID service extension) so as to store the opt in permissions in a first party cookie 'adobeujs-optin'. You can also debug in the browser console to see 'adobe.optIn.permissions' returns the expected result of each category or not.

gokula
Level 5
Level 5

@shelly-goel 

Thanks for the response. I've had check I can see the correct values return by 'adobe.optIn.permissions' for each category like below  but it can also shows the warning message 

 

gokula_0-1608637984027.png

where as when I interacted with my cookie banner and select only allow Target cookies then with my earlier implementation (in question)  works correctly and I can see the experience through target  and interestingly can't see the above target warning 

 

gokula_1-1608638273412.png

 

Not sure why this happening? Any idea? 

Help appreciated, Thanks  

 

 

 

 

shelly-goel
Community Advisor
Community Advisor
@gokula Okay, let confirm my understanding. [1] You're getting the issue when consent is provided using Adobe.optIn.approveAll() but works fine with Adone.optIn.approve(categories, true)? (this is contradictory to your original post) [2] When do you see the console error - on initial page load, on cookie banner load OR after interacting with the banner? This could possibly a timing issue. [3] If you're not storing the opt-in user preferences in cookie, is it stored in CMP?
gokula
Correct answer by
Level 5
Level 5

This issue has been resolved. the issue had occurred because of the Adobe target extension has option called GDPR opt in enabled / disabled which conflicts with adobe opt in permission in our case. Earlier it set to enabled but later on when it disabled all working as expected. I 've report this with Adobe.

View solution in original post