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JasonDa4
Level 2
Sep 16, 2019 8:39 PM UTC

Adobe Target VEC error

In Chrome, I'm receiving a VEC error when creating an activity saying the page was refused by the server. I'm able to create activities with no issues in Firefox and Edge. See attached screenshot.

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    14 replies

    surebee
    Adobe Employee
    surebeeAdobe Employee
    Adobe Employee
    Sep 17, 2019 2:08 PM UTC

    Hi jasond23496956​,

    What version of Chrome are you using? Note that per Supported browsers ​: you will need to use the latest or the latest-1 version of Chrome to create activities.

    You could also always email us at clientcare@adobe.com with your account details and the page URL and we can take a look.

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      JasonDa4Author
      Level 2
      Sep 17, 2019 2:25 PM UTC

      It looks like the version I have on my machine is 75.0.3770.80 . My browser is managed and updates are disabled by my administrator

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        Adobe Employee
        Shruti_PremkumarAdobe Employee
        Adobe Employee
        Sep 18, 2019 2:25 PM UTC

        jasond23496956​ Do you mind sharing the url of the page that you are trying to load in the VEC so that we can check if we can reproduce the issue on our end?

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          MihneaD
          Adobe Employee
          MihneaDAdobe Employee
          Adobe Employee
          Sep 18, 2019 9:21 PM UTC

          jasond23496956​

          I would agree with your assessment since it's only happening in that specific browser probably some security feature/setting.

          Mihnea Docea | Technical Support Consultant | Customer Experience | Adobe | (:: 1 (800) 497-0335

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            JasonDa4Author
            Level 2
            Sep 19, 2019 12:50 PM UTC

            Is there anything you'd recommend I change in settings? Unfortunately my Chrome browser is managed by my organization so that can make it difficult for certain tasks and updating/changing settings.

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              surebee
              Adobe Employee
              surebeeAdobe Employee
              Adobe Employee
              Sep 25, 2019 4:06 PM UTC

              Hi jasond23496956​, sorry to hear that you are still experiencing the issue. Could you shoot us an email at clientcare@adobe.com and we could set up a screenshare to take a look?

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                Gaureshk_Kodag
                Adobe Employee
                Gaureshk_KodagAdobe Employee
                Adobe Employee
                Sep 19, 2019 5:01 AM UTC

                We are also facing the same issue and sometimes when I load any page in VEC it redirects me to adobe experience cloud login page URL (www.mywebsitedomain.experiencecloud.adobe.com/exc-content/login.html) inside VEC with a blank gray screen

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                  Nelso80
                  Aug 28, 2020 4:09 PM UTC

                  Have the same issue. I checked and I am on the latest version of Chrome.

                  As of today, I am on Chrome version 

                  Version 85.0.4183.83 (Official Build) (64-bit)

                   

                  I can create new Activities in Firefox and Edge.

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                  KL22
                  Sep 1, 2022 4:37 PM UTC

                  I am getting the same error on Chrome, Edge, and Firefox.

                  Chrome, Edge, and Firefox are up to date.

                  Chrome Version 105.0.5195.54 (Official Build) (64-bit)

                  Microsoft Edge Version 104.0.1293.70 (Official Build) (64-bit)

                  Firefox Version 104.0.1 (64-bit)

                   

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                    akshayjv24
                    Mar 31, 2023 11:17 AM UTC

                    Hi,
                    Were you able to resolve this issue? I am also facing the same in all browsers (Chrome, Firefox, Edge).

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                    KL22
                    Mar 31, 2023 2:25 PM UTC

                    Hi, @akshayjv24 

                    We resolved the issue by allowing mixed content to be loaded on the page, allowing http or https to be loaded.

                     

                    Additionally, sometimes we saw error messages due to time outs that occurred as we were loading content via enhanced experience composer instead of visual experience composer. Both function similarly, but VEC will allow faster load times when using the VEC Helper and some other additional functionalities. Therefore, Adobe IT recommended defaulting to this for now.

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