Not capturing activity with the download button of my site in Adobe debugger? | Community
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AnandKC
October 16, 2020
Solved

Not capturing activity with the download button of my site in Adobe debugger?

  • October 16, 2020
  • 3 replies
  • 2411 views

Hi

Currently, the Download  button in my site is not collecting in Adobe debugger. What should I do in Adobe Launch that would capture activity associated with an event  (Download  button). In order to implement the data capture (in Launch).

 

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Best answer by yuhuisg

Add a Rule with the following:

  • a "Click" event (from the Core extension), with the appropriate selector for your "Download" button
  • (optional) any conditions that are required
  • a "Set Variables" action (from the Adobe Analytics extension) to set the required props/eVars/events

If your "Download" button links to a downloadable file, e.g. "something.pdf", then Adobe Analytics will automatically track the Download Link, and pass the variables that you had set in the above Rule. You don't have to add a "Send beacon" action.

3 replies

yuhuisg
Community Advisor
yuhuisgCommunity Advisor
Community Advisor
October 17, 2020
What is this "Download a Copy" button? I don't see it in the Adobe debugger. Or is this button on your website instead? More information about the problem you're facing, e.g. steps to reproduce, expected and actual results, screenshots, would all help in troubleshooting.
A
AnandKCAuthor
October 20, 2020
Its my website's button that should send activity to the debugger.
yuhuisg
Community Advisor
yuhuisgCommunity AdvisorAccepted solution
Community Advisor
October 21, 2020

Add a Rule with the following:

  • a "Click" event (from the Core extension), with the appropriate selector for your "Download" button
  • (optional) any conditions that are required
  • a "Set Variables" action (from the Adobe Analytics extension) to set the required props/eVars/events

If your "Download" button links to a downloadable file, e.g. "something.pdf", then Adobe Analytics will automatically track the Download Link, and pass the variables that you had set in the above Rule. You don't have to add a "Send beacon" action.

    A
    AnandKCAuthor
    October 21, 2020
    Thank you for your support. Could you also tell me how to fix If the calls are firing as exit link calls(rather than download link calls)?
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