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Mobile Apps to Launch

aravinds7786334
Level 1
Level 1

We are trying to move our Apps to Adobe Launch, we followed the steps as per documentation and are not seeing data flow into analytics.

 

1. We created mobile property in the launch.

2. We added the Adobe Analytics extension, configured the tracking server.

3. Our App team updated the SDK and did some testing. 

4. We are not seeing the data, not sure how to proceed or where to debug it. 

8 Replies
valerie_anders
Level 2
Level 2
By the way, when our app team did their debugging they see this...2021-05-05 08:41:16.154848-0700 iosapp-redesign[320:13348] [AdobeExperienceSDK TRACE <EventHub(AMSEventHub)>]: Processing Event #48 - { class: "Event", name: "AnalyticsTrack", uniqueIdentifier: "********-****-****-****-************", source: "com.adobe.eventSource.requestContent", type: "com.adobe.eventType.generic.track", pair_id: "", response_pair_id: "52", event_number: 48, timestamp: "1620229276154 ms", data: { "contextdata" : { "DataName1" : "DataValue1", "DataName2" : "DataValue2", "DataNameN" : "DataValueN", }, "state" : "One of the states of our app" } } 2021-05-05 08:41:16.156781-0700 iosapp-redesign[320:13348] [AdobeExperienceSDK TRACE <EventHub(AMSEventHub)>]: Event #48 (com.adobe.eventType.generic.track) resulted in 0 consequence events. Time in rules was 0 milliseconds.
salimj
Level 3
Level 3

Out of curiosity, did you add the necessary processing rules to map your contextData to AA variables?

valerie_anders
Level 2
Level 2
No, we did not. The app developers are using the exact same code that we used with the SDK4 code, except for updating the includes to send thru Launch rather than directly to the reportsuite. We have processing rules set up in the reportsuite to copy the context data into variables. Is it possible to just push the data forward to the reportsuite and have the same processing rules still work the same? We are unable to find documentation on how to set up rules in Launch for Mobile Apps. How do we copy all context data and send it on to the reportsuite?
salimj
Level 3
Level 3

Generally that is what happens with Launch already (without needing any rules since Launch for AA works a bit differently in mobile vs web).

 

Essentially in your AA extension, you specify the report suites where you want the data to be sent and in processing rules, you would see the context data in your dropdowns. Take a look at this link for a more pictorial walkthrough (thanks to Jan Exner).

 

https://webanalyticsfordevelopers.com/2020/03/03/adobe-experience-platform-mobile-sdks-mapping-data-...

 

aravinds7786334
Level 1
Level 1
We have the SDK working, No issue the way we had implemented, there was some VPN issue sending data into analytics.
m_nakayama
Level 1
Level 1

It's difficult to say how to troubleshoot your issue without the details of your implementation. Here is a guide for how to implement SDK via Adobe Launch.

https://experienceleague.adobe.com/docs/launch-learn/implementing-in-mobile-android-apps-with-launch...

valerie_anders
Level 2
Level 2
We couldn't find anything in the documentation on how to pick up the data in Launch and then send it off to the reportsuite. The options in Launch look very different for the Mobile App as the choices we see for our website.
jantzen_belliston-Adobe
Level 10
Level 10
Do any of the answers below answer your initial question? If so, can you select one of them as the correct answer? If none of the answers already provided answer your question, can you provide additional information to better help the community solve your question?