ECID reset | Community
Skip to main content
C
CipVe
December 5, 2023
Solved

ECID reset

  • December 5, 2023
  • 1 reply
  • 1298 views

How can I reset ECID on a certain trigger. In my case I want to reset to a new ECID after a click on a certain element in the page. I can't find any OOTB functionality for it or method that I can use within the Web SDK.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by abhinavbalooni

Hey @cipve 

Not sure what is the use case here ? Resetting ECID would then treat your user as a new user and your journey would be broken. If you still want to go ahead and do it, try deleting the AMCV cookie on the click of the element as AMCV cookie is the one that houses the value of ECID. Once you delete the cookie, on next page load, you should get a new AMCV cookie and hence a new ECID value.

 

Hope the above helps. If you still face issues you can post them here.

 

Cheers.

1 reply

abhinavbalooni
Community Advisor
abhinavbalooniCommunity AdvisorAccepted solution
Community Advisor
December 5, 2023

Hey @cipve 

Not sure what is the use case here ? Resetting ECID would then treat your user as a new user and your journey would be broken. If you still want to go ahead and do it, try deleting the AMCV cookie on the click of the element as AMCV cookie is the one that houses the value of ECID. Once you delete the cookie, on next page load, you should get a new AMCV cookie and hence a new ECID value.

 

Hope the above helps. If you still face issues you can post them here.

 

Cheers.

    Terms & ConditionsAccessibility statement

    Loading footer...