Video thumbnail is not generating after FFMPEG Installation

[KaibalyaJena_123]

Hi All,

I have installed the FFMPEG plugin on the server level in the production environment for video thumbnail generation, but the thumbnail generation is still not happening.

I have installed the same plugin on lower environments (DEV and QA), and the thumbnail generation is happening as expected.

Can anyone please help with what is causing the issue in the PROD environment?

Do I need to add any additional configuration?

Note: AEM Version 6.5.16.0

         Service Pack 6.5.16.0

Thanks in advance.

[varun249715]

Hi @KaibalyaJena_123 

Did you check error.log after uploading the video? Is there any error that you are seeing? 

If its working on lower environment and all the package version is same so shouldn't be any issue.