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swetap_1
November 23, 2020
Solved

Unable to access Package share

  • November 23, 2020
  • 5 replies
  • 2278 views

I am getting the below error while accessing AEM Software Distribution downloads.

"It seems that your Adobe ID is not linked with your Adobe Experience Cloud solution accounts.
Please get in touch with your Org Administrator or Adobe Enterprise Support."

Could someone help with the solution.

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Best answer by davidjgonzalezzzz

Just to avoid confusion for folks that might stumble upon this thread in the future ... 

Package Share has been replaced with Adobe Software Distribution: https://experience.adobe.com/#/downloads/content/software-distribution/en/general.html


To access Software Distribution, you must log in with your Adobe account (Adobe ID/Federated/Enterprise) that is associated with the corresponding Adobe Products (via Adminconsole.adobe.com) that you wish to download items for. For example, to download the AEM as a Cloud Service SDK, you must log in with an Adobe account that is associated in AdminConsole with the AEM as a Cloud Service product.

 

 

5 replies

arunpatidar
Community Advisor
arunpatidarCommunity Advisor
Community Advisor
November 23, 2020

You have to login with your company account/id.

Arun Patidar
    Kiran_Vedantam
    Community Advisor
    Kiran_VedantamCommunity Advisor
    Community Advisor
    November 23, 2020

    Check with the admin of your organization. 

     

    Check a similar issue here: https://experienceleaguecommunities.adobe.com/t5/adobe-experience-manager/adobe-id-is-not-linked-with-your-adobe-experience-cloud-solution/qaq-p/365026

     

     

      Ankur_Khare
      Community Advisor
      Ankur_KhareCommunity Advisor
      Community Advisor
      November 23, 2020

      First of all you should create an adobe id and that id should have access to the software distribution portal, you can check with admin and he can assign you relevant permission.

        D
        Adobe Employee
        davidjgonzalezzzzAdobe EmployeeAccepted solution
        Adobe Employee
        November 23, 2020

        Just to avoid confusion for folks that might stumble upon this thread in the future ... 

        Package Share has been replaced with Adobe Software Distribution: https://experience.adobe.com/#/downloads/content/software-distribution/en/general.html


        To access Software Distribution, you must log in with your Adobe account (Adobe ID/Federated/Enterprise) that is associated with the corresponding Adobe Products (via Adminconsole.adobe.com) that you wish to download items for. For example, to download the AEM as a Cloud Service SDK, you must log in with an Adobe account that is associated in AdminConsole with the AEM as a Cloud Service product.

         

         

          S
          swetap_1Author
          November 24, 2020

          I had an Adobe ID, but was unable to access Software Distribution using the ID. I mailed to SPPHelp@adobe.com and they added it to the Adobe Partner Software Distribution. Now I am able to access.

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