Error getting Access token while using Content Transfer Tool (CTT)

Forum|Forum|4 years ago
May 20, 2021
2 commentaire
1851 vue

Hello All,

I am getting below error while getting Access Token from my CTT tool where I am connecting to my cloud AEM instance. Any information would really helpful.

Below are the screenshots.

@joerghoh @arunpatidar @vanegi
Reference documentation: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/content-transfer-tool/using-content-transfer-tool.html#extraction-process

Ce sujet a été fermé aux réponses.

Meilleure réponse par JohnsonHo

Hello @nikhil-kumar ,

Sorry to hear that you are having issues with the Content Transfer Tool. Are you logged in to the Cloud AEM instance? Is the user you used to log in to Cloud AEM part of the "administrators" group? I have seen this error when the account used to request the migration token is not part of the right group [0].

Cheers,

Johnson

[0] https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/content-transfer-tool/using-content-transfer-tool.html#cloud-migration

J

JohnsonHo

Réponse

Adobe Employee

Hello @nikhil-kumar ,

Sorry to hear that you are having issues with the Content Transfer Tool. Are you logged in to the Cloud AEM instance? Is the user you used to log in to Cloud AEM part of the "administrators" group? I have seen this error when the account used to request the migration token is not part of the right group [0].

Cheers,

Johnson

[0] https://experienceleague.adobe.com/docs/experience-manager-cloud-service/moving/cloud-migration/content-transfer-tool/using-content-transfer-tool.html#cloud-migration