Creating Carousel Set in AEM 6.2

[ravip62119204]

After enabling Dynamic Media, now I can see the option to create Carousel Set at AEM Assets (http://<host>:<port>/assets.html/content/dam). But when I tried to add an image to the slide, it's not being added. Instead that slide's icon as well is gone. Could you help understand what's the issue is? I have attached the screenshot the same below.

Thanks, Ravi

[kautuk_sahni]

Hi 

Please follow the steps mentioned in the documentations:

Link:- https://docs.adobe.com/docs/en/aem/6-2/author/assets/dynamic-media/carousel-banners.html

Link:- https://docs.adobe.com/docs/en/aem/6-2/administer/content/dynamic-media/viewer-presets.html

I am also forwarding this to DAM expert to have a look at this.

~kautuk

[mvance]

Hi Ravi,

I tested on my local install with DM enabled and it worked fine.

Please try to capture the failing image request in your browser or log file, it will give info on the issue

Mark

[ravip62119204]

Hi Mark and Kautuk,

Thanks so much for looking into this. I'm as well able to make it work in my local, but ran into this issue while I tried to implement the same in one of our DEV server.  This time instead of trying to add image to the Carousel Set, I tried to see if I can check the preset and opened Carousel_Dotted_dark in Edit View. The page is showing the loading icon and it never opens. Please find the screen-shot below. Here is the logged info. I hope that has some related details. 

23.01.2017 10:40:51.952 *INFO* [sling-default-38260-com.day.cq.replication.impl.ReverseReplicator.2396] com.day.cq.replication.Agent.publish1useast1_reverse Reverse replication successful.
23.01.2017 10:40:51.952 *INFO* [sling-default-38260-com.day.cq.replication.impl.ReverseReplicator.2396] com.day.cq.replication.Agent.publish1useast1_reverse Fetched 0 contents from http://172.23.33.77:4503/bin/receive?sling:authRequestLogin=1 since null
23.01.2017 10:41:03.064 *WARN* [50.250.79.25 [1485186063058] GET /is/image//libs/dam/preview/carouselsample-assets/skiing_2.jpg HTTP/1.1] com.scene7.is.ps.j2ee.ErrorInterceptorBean IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', resolvedPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 Resolved name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 (IsrvImageAnchorImageFactory.cpp:178)
}'} net path: ''/is/image//libs/dam/preview/carouselsample-assets/skiing_2.jpg'' query: ''id=1AXn92&scl=8&req=tile&rect=0,0,250,167&fmt=jpg'' referer: ''http://23.22.156.153:4502/mnt/overlay/dam/gui/content/s7dam/viewerpresets/viewerpreseteditor.html?pr...'' failingImageId: ''/libs/dam/preview/carouselsample-assets/skiing_2.jpg'' isInCatalog: ''true''
    Caused by: IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', resolvedPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 Resolved name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 (IsrvImageAnchorImageFactory.cpp:178)
}'}:IppBadImageAnchorException at com.scene7.is.sleng.ipp.IppAccessExceptionFactory.create(IppAccessExceptionFactory.java:32)
23.01.2017 10:41:03.067 *WARN* [50.250.79.25 [1485186063058] GET /is/image//libs/dam/preview/carouselsample-assets/hiking_3.jpg HTTP/1.1] com.scene7.is.ps.j2ee.ErrorInterceptorBean IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', resolvedPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 Resolved name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 (IsrvImageAnchorImageFactory.cpp:178)
}'} net path: ''/is/image//libs/dam/preview/carouselsample-assets/hiking_3.jpg'' query: ''id=JjUjh3&scl=8&req=tile&rect=0,0,250,167&fmt=jpg'' referer: ''http://23.22.156.153:4502/mnt/overlay/dam/gui/content/s7dam/viewerpresets/viewerpreseteditor.html?pr...'' failingImageId: ''/libs/dam/preview/carouselsample-assets/hiking_3.jpg'' isInCatalog: ''true''
    Caused by: IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', resolvedPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 Resolved name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 (IsrvImageAnchorImageFactory.cpp:178)
}'}:IppBadImageAnchorException at com.scene7.is.sleng.ipp.IppAccessExceptionFactory.create(IppAccessExceptionFactory.java:32)
23.01.2017 10:41:03.125 *WARN* [50.250.79.25 [1485186063120] GET /is/image//libs/dam/preview/carouselsample-assets/skiing_2.jpg HTTP/1.1] com.scene7.is.ps.j2ee.ErrorInterceptorBean IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', resolvedPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 Resolved name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 (IsrvImageAnchorImageFactory.cpp:178)
}'} net path: ''/is/image//libs/dam/preview/carouselsample-assets/skiing_2.jpg'' query: ''id=1AXn92&wid=1241&hei=827&fmt=jpg'' referer: ''http://23.22.156.153:4502/mnt/overlay/dam/gui/content/s7dam/viewerpresets/viewerpreseteditor.html?pr...'' failingImageId: ''/libs/dam/preview/carouselsample-assets/skiing_2.jpg'' isInCatalog: ''true''
    Caused by: IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', resolvedPath='/mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 Resolved name: /mnt/crx/author/crx-quickstart/15/ea/56/15ea5613917118619f98715a444ef96827254491 (IsrvImageAnchorImageFactory.cpp:178)
}'}:IppBadImageAnchorException at com.scene7.is.sleng.ipp.IppAccessExceptionFactory.create(IppAccessExceptionFactory.java:32)
23.01.2017 10:41:03.133 *WARN* [50.250.79.25 [1485186063128] GET /is/image//libs/dam/preview/carouselsample-assets/hiking_3.jpg HTTP/1.1] com.scene7.is.ps.j2ee.ErrorInterceptorBean IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', resolvedPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 Resolved name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 (IsrvImageAnchorImageFactory.cpp:178)
}'} net path: ''/is/image//libs/dam/preview/carouselsample-assets/hiking_3.jpg'' query: ''id=JjUjh3&wid=1241&hei=827&fmt=jpg'' referer: ''http://23.22.156.153:4502/mnt/overlay/dam/gui/content/s7dam/viewerpresets/viewerpreseteditor.html?pr...'' failingImageId: ''/libs/dam/preview/carouselsample-assets/hiking_3.jpg'' isInCatalog: ''true''
    Caused by: IppBadImageAnchorException{originalPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', resolvedPath='/mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2', exceptionStack='{
    Image Anchor is Invalid: Original name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 Resolved name: /mnt/crx/author/crx-quickstart/78/35/8a/78358a78154d70b0d24410f65f7d6fbd23a11ea2 (IsrvImageAnchorImageFactory.cpp:178)
}'}:IppBadImageAnchorException at com.scene7.is.sleng.ipp.IppAccessExceptionFactory.create(IppAccessExceptionFactory.java:32)

Also, this is what I'm seeing in the browser console. Not sure if it's related or not:

granite.js:226 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
XMLHttpRequest.open @ granite.js:226
send @ jquery.js:9620
ajax @ jquery.js:9210
Granite.I18n.self.getDictionary @ utils.js:940
Granite.I18n.self.get @ utils.js:964
(anonymous) @ quickactions.js:159
(anonymous) @ quickactions.js:575
s7ve.js:4232 Uncaught (in promise) ReferenceError: CodeMirror is not defined
    at StyleEditor.s7ve.StyleEditor.createUI (s7ve.js:4232)
    at new StyleEditor (s7ve.js:3906)
    at buildEditor (s7ve.js:1258)
s7ve.StyleEditor.createUI @ s7ve.js:4232
StyleEditor @ s7ve.js:3906
buildEditor @ s7ve.js:1258
skiing_2.jpg:1 GET http://23.22.156.153:4502/is/image//libs/dam/preview/carouselsample-assets/skiing_2.jpg?id=1AXn92&sc... 403 (Forbidden)
hiking_3.jpg:1 GET http://23.22.156.153:4502/is/image//libs/dam/preview/carouselsample-assets/hiking_3.jpg?id=JjUjh3&sc... 403 (Forbidden)
skiing_2.jpg:1 GET http://23.22.156.153:4502/is/image//libs/dam/preview/carouselsample-assets/skiing_2.jpg?id=1AXn92&wi... 403 (Forbidden)
hiking_3.jpg:1 GET http://23.22.156.153:4502/is/image//libs/dam/preview/carouselsample-assets/hiking_3.jpg?id=JjUjh3&wi... 403 (Forbidden)

Thanks, Ravi

[smacdonald2008]

Has the DEV server been configured differently from the Server that works? There has to be a difference that explains the difference in functionality. 

[mvance]

can you run the dev with sample content enabled.

I saw a similar issue with run mode nosamplecontent was enabled

[Kunal_Gaba_]

Is there any solution to this problem ? 

[mvance]

Try running your dev with sample content enabled, I saw a similar issue before where the library was loaded from sample content

[ravip62119204 · Accepted solution]

kunal23 wrote...

Is there any solution to this problem ? 

Kunal,

If you are on AEM version 6.2 - it's a known issue it seems, and the fix was packaged in the SP1 release. Adobe support team has installed that package on our client's machine where we had that problem and it resolved the issue.

[sarav_prakash]

Hi kunal​, ravip62119204was this issue resolved for you? Is there any root cause apart from upgrading to latest service pack? We are running with AEM 6.0 SP2 and our servers started facing this issue. We reverted server instances to 1 month back previous state and seemingly new images work. But intermittent, few of old images fail. Still dono the root cause.