[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation. | Community
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manovinayaka757
manovinayaka757
Level 3
November 6, 2017

[Campaign <-> AEM 6.2 Integration] Failed to fetch content from AEM during delivery creation.

  • November 6, 2017
  • 1 reply
  • 6196 views

We are unable to fetch content from AEM from campaign. Please find the below case information. I raised a ticket with Neolane, but there is no response.

If someone who has encountered, please provide some information on how to resolve this.

Environment Information:

AEM version : 6.2

Adobe Campaign version : 6.1

Adobe campaign Hybrid Model

Adobe campaign Mid sourcing deployment model

Adobe campaign on premise marketing wfserver build number: 8861

Adobe campaign client console build number: 8861

CASE:

I created a campaign in AEM 6.2 and then tried to fetch the content created for the campaign in Campaign client console, but this ended in error:

I followd the steps mentioned in the following documentation.

Integrating with Adobe Campaign 6.1

During delivery creation, upon clicking the "Synchronise" button, I get the following error as shown in the screen shot.

Server LOG:

14:41:45 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)

14:41:45 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.

SCREEN SHOT:

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    1 reply

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    November 6, 2017

    /content/campaignsTry Following:

    1. Check the AEM "campaign-remote" user permissions

    2. Make sure the AEM connection-url configured in the External Accounts is reachable from the machine.

        A switch from localhost to an IP-address solved this issue.

         Source:- Troubleshooting your Adobe Campaign Integration

    3. Check the existence of path /content/campaigns

    4. Make sure No firewall blocking access between AEM and ACS.

    ~kautuk

    Kautuk Sahni
      manovinayaka757
      manovinayaka757Author
      Level 3
      November 13, 2017

      Hi kautuksahni​,

      As per the below post, Is campaign-api mandatory? By default I only find campaign-remote user ?

      Should I create campaign-api user with the same set of permissions as campaign-remote user ?

      AEM email content synchronization issues

      Regards,

      Mano

      manovinayaka757
      manovinayaka757Author
      Level 3
      November 14, 2017

      Hi kautuksahni​,

      I have already tried and tested those steps numerous times.

      I enabled debug log and got the below.

      17:02:12 >>  JST-310030 URL 'http://10.70.213.92:4502/api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20

      WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm

      %2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true' tested with '10.70.213.92' domain and '.*' regexp: regexp

      **OK**.

      17:02:13 >>> INT-150012 The HTTP query returned a 'Service Unavailable' type error (503) (iRc=-53)

      17:02:13 >>> JST-310000 Error while compiling script 'nms:amcIntegration.js' line 1665: JSON.parse.

      But I am able to access this URL from campaign server environment and get back the JSON response.

      http://10.70.213.92:4502/api/content/sites/campaigns.json?query=SELECT%20*%20FROM%20page%20

      WHERE%20%5Bchild%5D.%5Bcq%3AacLinks%5D%20IS%20NULL%20ORDER%20BY%20%5Bcq%3AlastModified%5D%20DESC&limit=100&filter.rt=mcm

      %2Fcampaign%2Fcomponents%2Fnewsletter&showAllProperties=true

      Regards,

      Mano


      And this is the JSON response I received when I fetched from the Campaign server environment:

      {

      }

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