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SOLVED

AEM 5.6.1 Newsletter - Sidekick Keeps loading forever, until refresh

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Level 10

Hello,

In AEM 5.6 and 5.6.1, on loading the page, http://localhost:4502/cf#/content/campaigns/geometrixx/monthly_newsletter.emailclient.html, i see the sidekick just loading forever, and on refresh i see the options in sidekick. I am wondering if this is an Issue, that anyone else is facing? 

Although in 5.6 and 5.6.1, I see the below error on loading the newsletter:

 Uncaught TypeError: Cannot read property 'utils' of undefined widgets.js:93079    

  1. Uncaught TypeError: Cannot read property 'WCM' of undefined widgets.js:93079
  2.  
Regards,
    1 Accepted Solution

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    Correct answer by
    Level 10

    This should be loading with out issue or requiring a refresh.

    Please open a ticket here:

    http://helpx.adobe.com/marketing-cloud/experience-manager.html

    View solution in original post

    6 Replies

    Avatar

    Level 10

    This could happen when a mobile page is opened for the first time & bug is filled (CQ5-34469). Refreshing page is one of workaroun. Please file daycare if it is impacting you. 

    Avatar

    Level 10

    NitroHazeDev wrote...

    Hello,

    In AEM 5.6 and 5.6.1, on loading the page, http://localhost:4502/cf#/content/campaigns/geometrixx/monthly_newsletter.emailclient.html, i see the sidekick just loading forever, and on refresh i see the options in sidekick. I am wondering if this is an Issue, that anyone else is facing? 

    Although in 5.6 and 5.6.1, I see the below error on loading the newsletter:

     Uncaught TypeError: Cannot read property 'utils' of undefined widgets.js:93079    

    1. Uncaught TypeError: Cannot read property 'WCM' of undefined widgets.js:93079
    2.  
    Regards,

       

      Anyone?

      Anyone facing similar issue?

      Avatar

      Level 10

      I just tested on 5.6 and 5.6.1 and it loaded both times:

      [img]Newsletter.png[/img]

      It looks like there is a missing property in your environment - out of the box - it works.

      Do you have another machine/server where can you test out a fresh install? 

      Avatar

      Level 10

      Hello Scott, Yes tried a fresh install , and with nothing on the instance, just geometrixx, and i see this behavior.

      However on second refresh i see it loading completely.

      This occurs on our dev environments as well

      Avatar

      Correct answer by
      Level 10

      This should be loading with out issue or requiring a refresh.

      Please open a ticket here:

      http://helpx.adobe.com/marketing-cloud/experience-manager.html