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MayurSatav
Community Advisor and Adobe Champion
MayurSatavCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 31, 2021
Solved

Adobe Experience Manager desktop app is not responding

  • May 31, 2021
  • 3 replies
  • 2022 views

I followed this link for AEM desktop app installation. It is installed successfully but when I tried to run it, it is not responding. I also tried to run as administrator but still not getting any dialog for error or anything.

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    Best answer by Prince_Shivhare

    Hi Mayur,

     

    You can install the desktop app version aem-desktop-win64-2.1.2.0.exe.

    it will work fine.

     

    Thanks,

    Prince

    3 replies

    kautuk_sahni
    Community Manager
    kautuk_sahniCommunity Manager
    Community Manager
    June 2, 2021

    asutosh_jena Arun_Patidar Vaibhavi Any help here? 

    Kautuk Sahni
    diksha_mishra
    Community Advisor
    diksha_mishraCommunity Advisor
    Community Advisor
    June 5, 2021

    Can you please help with the below info:

    1. Which machine are you using: Windows/Mac?

    2. Were you able to complete the installation or faced issues during the process?

    3. If installed completely, were you able to launch the app atleast once.

    4. Have you tried uninstall-reinstall of the app?

    5. Restart the system once.

    In case you still face the issues, post your findings here. 

      MayurSatav
      Community Advisor and Adobe Champion
      MayurSatavCommunity Advisor and Adobe ChampionAuthor
      Community Advisor and Adobe Champion
      June 5, 2021

      Hi @diksha_mishra,

      1. Windows 10

      2. No issues during the installation process

      3.No

      4.Yes

      5.tried but not worked.

      I even tried finding log in %LocalAppData%\Adobe\AssetsCompanion\Logs but no logs generated.

      Mayur Satav | www.mayursatav.in
      Prince_Shivhare
      Community Advisor
      Prince_ShivhareCommunity AdvisorAccepted solution
      Community Advisor
      July 19, 2021

      Hi Mayur,

       

      You can install the desktop app version aem-desktop-win64-2.1.2.0.exe.

      it will work fine.

       

      Thanks,

      Prince

        MayurSatav
        Community Advisor and Adobe Champion
        MayurSatavCommunity Advisor and Adobe ChampionAuthor
        Community Advisor and Adobe Champion
        July 19, 2021

        Hi @prince_shivhare,

         

        you are right there was a problem with the latest version, when I used the older version of this app it worked.

         

        Thanks.

        Mayur Satav | www.mayursatav.in
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