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Preflight not updating content

Forum|Forum|9 years ago
August 9, 2016
6 replies
2249 views

Hi there

Is there server issue? doesn't appear on Adobe Health status page.

However I am unable to unable to have an app/project updating properly in Preflight

Adobe, any known issue tight now?

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Best answer by bobbr3212

There is a new release going out today, but it shouldn't affect preflight. Let us know if you're still unable to preflight.

B

bobbr3212

Accepted solution

Adobe Employee

There is a new release going out today, but it shouldn't affect preflight. Let us know if you're still unable to preflight.

minia92Author

It's working today. Thanks Bob

F

frankl90835139

Level 2

The Preflight function was working for me up until yesterday. Now, when I hit the Preflight button the progress bar gets to about 60% complete. It then stalls and about 10 mins later, it goes red and the hover message says that the Preflight has failed. This isn't the exact error message but I've been waiting about 15 mins for it to return in order to copy the error message and it still hasn't returned yet.

Is this a server issue or could it be related to one of the article files (they are packaged web apps) that I'm including in the project? Is there any way of updating using another tool that gives more detailed error messages - e.g. a console app?

Thanks,

Frank

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frankl90835139

Level 2

That error message finally came up. It reads:

Preflight failed because of a network error. Select the preflight button to try again.

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frankl90835139

Level 2

I tried it there with a collection containing a single article file, which contained a PDF and I get the same network error listed above.

Any thoughts?