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SOLVED

Anybody else having problems publishing and previewing...?

brobeldesign
Level 3
Level 3

Currently having an issue publishing content and collections. I'm getting an 'Update Failed' message along with Out of Date. Also, when I attempt to 'preview' the preview status bar goes through but then turns red.

Is there an update being pushed through?

1 Accepted Solution
Neil_Enns_-_Ado
Correct answer by
Employee
Employee

http://status.adobedps.com/ has the updated information. We are still in the process of deploying today's update. Hang in there, the updates are great!

Neil

View solution in original post

19 Replies
BobLevine
Level 6
Level 6

An update was scheduled today from 9:30 to 11:00AM PT.

brobeldesign
Level 3
Level 3

AHHH, hoping that's the issue. Will check in a bit.

TommyDAQ-Bates
Level 6
Level 6

Usually, when they run late with an update, they're pretty good about sending a post, but haven't gotten one. Hmm...

brobeldesign
Level 3
Level 3

You guys having issues too? Hoping it all clears soon.

jzhang2016
Level 5
Level 5

I have been having these issues for the last hour or so. For a while, I could even see content in the Web UI to publish or preview, though now its there. I still cant upload new content without "update failed" Error.

TommyDAQ-Bates
Level 6
Level 6

They finally just sent out an update saying the DPS Production Environment is failing, Next update at 12:00 PDT  = 33 minutes from now.

Neil_Enns_-_Ado
Correct answer by
Employee
Employee

http://status.adobedps.com/ has the updated information. We are still in the process of deploying today's update. Hang in there, the updates are great!

Neil

View solution in original post

brobeldesign
Level 3
Level 3

Sounds good Neil! Let us know the story...

jzhang2016
Level 5
Level 5

I still cannot upload/update my content to the 2015 Web Portal. I am getting this error no matter what article I try to upload.

Publish Failure

The content was not published.

Publish failed. Please try again later. [pubs-3000]

Select publish to try again.

Jeff

TommyDAQ-Bates
Level 6
Level 6

I'm still experiencing problems as well. Article Images will not update, though I've been able to update the article contents file.

jzhang2016
Level 5
Level 5

I have the opposite issue; I can update my layout in all ways, but I cant upload any new or updated content.

Jeff

jzhang2016
Level 5
Level 5

I have created a new post on this issue as this one is labeled as answered.

Jeff

mdalton
Employee
Employee

Thank you for letting us know that you are still experiencing problems.  We'd like to help get them resolved, but likely need information on the publications and articles you are working with.  That can be noted by copying the URL at the top of the Content Dashboard when these items are selected and open.  It may be necessary to ask you some follow-up questions since these would appear to be specific to your accounts/content and not broadly impacting all users.

For privacy reasons it is best for us to exchange such details via a support ticket which you can initiate via e-mail or phone with the instructions at:

Adobe Digital Publishing Solution

Note that I have already contacted the support team and made them aware of your reports on this thread.  I have asked them to expedite getting these details to our internal team for investigation.

Michelle Dalton

Sr. Engineering Manager - Digital Publishing Services

MatthewLaun
Employee
Employee

Jeffery,

Your later post from today at 8:15am on this post seems to suggest your problems are solved:

Upload/Update Content Failure

If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:

publication/<publicationId/article/<articleId>

for example:

publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL

MatthewLaun
Employee
Employee

Tommy,

Like I said to Jeffery, If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:

publication/<publicationId/article/<articleId>

for example:

publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL

Sincerely,

Matthew