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SOLVED

Android app, smooth scrolling content issue after app submission

lolipoptrash
Level 2
Level 2

I just submitted an android app to the Google Play store, and when I download the submitted app from the store the smooth scrolling InDesign articles are not working anymore.

They were fine on the test app, but with the app from the play store the article cuts off at the bottom of the screen, and doesn't show the content below it until you have scrolled past the bottom of the previously displayed content.

Screenshots below show how content doesn't update until reaching the end of the previous page content.

Here is a link to the app in the play store: RIT Media Sciences - Android Apps on Google Play

1. Scrolled down to bottom of first page content (2nd page content doesn't appear yet, just white space)

Screenshot_1.jpg

2. Scroll down further on first page content (still no second page content)

Screenshot_2.jpg

3. Scrolled past the first page displayed content, now second page content shows up

Screenshot_3.jpg

Ivan Mironchuk

1 Accepted Solution
Neil_Enns_-_Ado
Correct answer by
Employee
Employee

Ok we ran through the whole process on our end and confirmed this is fixed, and that generating a smooth scrolling .article file with the new InDesign plug-in renders correctly on Android.

Since you're still experiencing this issue I suggest you call enterprise support for assistance. They can walk through things like making sure you have the right version of the plug-in installed, have updated the .article file correctly, etc.

You can find enterprise support contact info by logging into http://publish.adobe.com/ and clicking the Support link on the left tab list. Note that you must be signed in with your master account for the Support link to be active.

Neil

View solution in original post

11 Replies
jzhang2016
Level 5
Level 5

‌Hi. I also have a very similar effect happening on my smooth scrolling articles on my distabution android application. We had to pull our android app unfortunately just the day before we launched our marketing campaign due to this finding.

I have also created a sting on this forum this week.

Jeff

Neil_Enns_-_Ado
Employee
Employee

Hi Hayden,

Can you please send me the .article file that's showing this problem? Post it to a Creative Cloud/Dropbox/Onedrive location and then send me a private message with the link. Thanks!

Neil

lolipoptrash
Level 2
Level 2

Neil,

I have sent you a link to a folder with the article file as well as a video of the problem.

I will post the video here as well so that others can see the scrolling issue.

- Hayden

Gman17
Level 1
Level 1

Hi Everyone, just wondering if there was an answer to this issue?

I was told that updating my DPS tools would fix this bug on the android, which i have done and re-uploaded the articles.

The smooth scrolling is still effected.?

Neil_Enns_-_Ado
Employee
Employee

Where did you get told that? I don't believe the update for the DPS tools with the fix is out yet. I believe it's in our next release, due Tuesday.


Neil

Gman17
Level 1
Level 1

Hi Neil,

Yes I was miss informed, its the update out now for this issue?

Grant

Neil_Enns_-_Ado
Employee
Employee

The update that went out on October 6th contains the fix for this, apparently. Do Help > Updates in InDesign to get the new tools.

Neil

Gman17
Level 1
Level 1

Yes apparently.

The issue is still there, the update did not fix anything

Grant

lolipoptrash
Level 2
Level 2

I'm in the same boat as Grant, I rebuilt the android app after the most recent update and after submitting to the google play store I still have issues with rendering when scrolling through articles.

Neil_Enns_-_Ado
Employee
Employee

We’re investigating, it does appear that there’s still a problem with the InDesign plug-in.

Neil

Neil_Enns_-_Ado
Correct answer by
Employee
Employee

Ok we ran through the whole process on our end and confirmed this is fixed, and that generating a smooth scrolling .article file with the new InDesign plug-in renders correctly on Android.

Since you're still experiencing this issue I suggest you call enterprise support for assistance. They can walk through things like making sure you have the right version of the plug-in installed, have updated the .article file correctly, etc.

You can find enterprise support contact info by logging into http://publish.adobe.com/ and clicking the Support link on the left tab list. Note that you must be signed in with your master account for the Support link to be active.

Neil

View solution in original post