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jasonk3692326
October 23, 2015
Solved

Android app installed but will not open

  • October 23, 2015
  • 14 replies
  • 5084 views

Hi just getting into this application today have created a test application that has been signed using a keystore, it is installed on my Sony Xperia M4 but when I click on the app it begins to load up before crashing back to the previous screen. Can anyone help?

Jason

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Best answer by Neil_Enns_-_Ado

I took a look and it’s crashing because there’s nothing in your top-level collection when the viewer asks for it. This is a known bug in the Android viewer that will be addressed in our next release.

Your screen grab doesn’t show whether your default collection is published. Try the following:

1) If the app isn’t built as a preflight app, check the box next to the default collection and click the publish button

2) If the app is built as a preflight app, click the preflight button in the top right of the content dashboard

3) Clear app data on the device for the app

4) Wait about 10 minutes, then run the app again

Neil

14 replies

Neil_Enns_-_Ado
Adobe Employee
Adobe Employee
October 26, 2015

Please post a screenshot of your collection view with all the collections in it expanded so we can see the contents.

Neil

jasonk3692326
October 26, 2015

Neil_Enns_-_Ado
Adobe Employee
Neil_Enns_-_AdoAdobe EmployeeAccepted solution
Adobe Employee
October 26, 2015

I took a look and it’s crashing because there’s nothing in your top-level collection when the viewer asks for it. This is a known bug in the Android viewer that will be addressed in our next release.

Your screen grab doesn’t show whether your default collection is published. Try the following:

1) If the app isn’t built as a preflight app, check the box next to the default collection and click the publish button

2) If the app is built as a preflight app, click the preflight button in the top right of the content dashboard

3) Clear app data on the device for the app

4) Wait about 10 minutes, then run the app again

Neil

jasonk3692326
October 27, 2015

Thanks Neil,

Seems to be running correctly now.