Solved

Android app installed but will not open

Forum|Forum|10 years ago
October 23, 2015
14 replies
5083 views

Hi just getting into this application today have created a test application that has been signed using a keystore, it is installed on my Sony Xperia M4 but when I click on the app it begins to load up before crashing back to the previous screen. Can anyone help?

Jason

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Neil_Enns_-_Ado

I took a look and it’s crashing because there’s nothing in your top-level collection when the viewer asks for it. This is a known bug in the Android viewer that will be addressed in our next release.

Your screen grab doesn’t show whether your default collection is published. Try the following:

1) If the app isn’t built as a preflight app, check the box next to the default collection and click the publish button

2) If the app is built as a preflight app, click the preflight button in the top right of the content dashboard

3) Clear app data on the device for the app

4) Wait about 10 minutes, then run the app again

Neil

Neil_Enns_-_Ado

Adobe Employee

Have you tried clearing app data for the app and running again?

Neil

jasonk3692326Author

Me and a colleague have both tried this, we built two test apps independently of each other and run them on our Android phones and both encounter the same error, could it be a problem with the keystore we created as they were both created using a JDK?

Jason