AEM as a Cloud Service doesn't download logs more than one week - Status changed to: Needs Info

[#1]

機能強化リクエスト（RFE）のサマリー：	Get logs more than one week from Cloud Manager
ユースケース：	When we receive Alert notification from Customer, We can retrace its past and survey it.
現在／過去のビヘイビアー：	Within one week
改善済み／予想されるビヘイビアー:	more than one week (for as long a time as possible)
環境の詳細（AEM バージョン／サービスパック、該当する場合はその他の詳細）：	AEM as a Cloud Service
顧客名／組織名：
スクリーンショット（該当する場合）：
コードパッケージ（該当する場合）：

[#2]

Hi @y-sawayama 

Thanks for submitting this idea.
Please provide a screen shot from the log download console you are referring to, along with the steps to reproduce the behavior. This is to ensure we understand the proposed idea accurately. Thanks

[#3]

Hi @hamidk92094312 

Thank you for your reply.

Steps

1. Open Cloud Manager Console

2. Program Overview > Environments

3 Click "Download Logs"

Please refer to the attached screen shots

Best regards,

y-sawayama

[#4]

@hamidk92094312 

Is there any update info about this issue?

[#5]

Hi @y-sawayama 

This request has been raised to the product team via the Jira CQ-4326529. The product team will triage this request to verify feasibility based on the prioritization model. This post will be updated according to the Jira request status.

[#6]

@y-sawayama Thanks for submitting this idea. We are tracking this internally and will consider this during future prioritization planning sessions. In the meantime, I would suggest looking at using the Cloud Manager API to download the logs you are interested on a recurring basis and persisting them into your own storage infrastucture.