While creating new integration it throws "your certificate is not valid!" | Community
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R
rajatj70025399
May 1, 2019
Solved

While creating new integration it throws "your certificate is not valid!"

  • May 1, 2019
  • 11 replies
  • 8819 views

Hi

I have followed the auth-methods (Service account integration) and created the public key certificates and uploaded the public certificate (certificate_pub.crt) as a part of creating the integration. But when I click create integration. It says "your certificate is not valid!"  and provide the url to follow which is the same I used to create these certificates.

Looking to know how I can create a new integration to use Adobe services, like user management apis.

Thanks
Rajat

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Best answer by corporateh27953

Adobe support determined that the error (for our team at least) was a result of our Adobe contract type. In order to leverage these APIs you need to have an Enterprise contract with Adobe.

11 replies

ryanskihead
Adobe Employee
ryanskiheadAdobe Employee
Adobe Employee
May 2, 2019

Hrm could you share a screenshot of your command line terminal of your creation of the certificate?

Also, this one is a little more inolved, but if you could obtain a request-id or debug-id of the failure it would be very helpful. For this you would need to be familiar with your browser's developer tools, and get it from the response headers of the attempt to upload the certificate. If not we can explore other options.

A
andreasf3118823
July 3, 2019

Hy,

i have the same problem.

here's the request debug id: d20ac447-30a6-4cd5-adcb-3a3b980be6cd

P
purua90885063
July 11, 2019

We are seeing the same issue:

snows86033501
snows86033501
July 19, 2019

Same problem:

( request debug id: 4061078d-41f8-40dc-ab44-2baf04e9c6ee )

P
purua90885063
July 31, 2019

Ryan,

We are also facing same problem. Do you have any updates on it?

benp23308736
benp23308736
August 22, 2019

Has anyone solved for this yet? We are having the same issue.

R
rajn48893393
August 27, 2019

ryanskihead​ Here's the screenshots for command-line creation of the certificate and the debug ID that I get:

Awaiting a response from you, thank you!

corporateh27953
corporateh27953
August 30, 2019

We are experiencing the same issue while trying to set up a User Management integration. I've tried uploading the public key as both a CRT and PEM file, both result in the same error message.

Argh, your certificate is not valid!

Check this url for a tutorial on how to generate a valid certificate.

( request debug id: 11543c41-92e1-406c-8043-82f3761314b5 )

Both were generated with the command: (switching crt for pem when trying a pem certificate extension)

openssl req -x509 -sha256 -nodes -days 365 -newkey rsa:2048 -keyout private.key -out certificate_pub.crt

Tried in both Safari and Chrome on MacOS 10.14.6.

ryanskihead​ - Any update on this issue? Is something down on Adobes end?

dan_c_pf
dan_c_pf
September 3, 2019

Same problem here. Works for one of our organisations, but not the other.

L
LNIT27
September 10, 2019

Same problem here. Any update from Adobe.

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