Where Can I Get Support for billing issues with Acrobat Services: PDF API? | Community
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DataSheets
May 25, 2023
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Where Can I Get Support for billing issues with Acrobat Services: PDF API?

  • May 25, 2023
  • 2 replies
  • 1063 views

Amazon Marketplace shows over $2200 in new charges yesterday for the PDF API:

 

Yet my app that integrates with this service shows that it wasn't invoked at all.

 

Adobe chat support is incapable of helping me as they don't see any "active plans" in my account.

 

 

Can anyone help point me in the right direction? At this point I have no idea what is happening, and even if it is continuing.

 

Thanks

 

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Best answer by Darrien_Horn

@datasheets this seems like it may be more relevant for the Acrobat Community. I'd recommend posting this question there.

 

Hope you get your issue resolved!

2 replies

Darrien_Horn
Community Manager
Darrien_HornCommunity ManagerAccepted solution
Community Manager
June 6, 2023

@datasheets this seems like it may be more relevant for the Acrobat Community. I'd recommend posting this question there.

 

Hope you get your issue resolved!

D
DataSheetsAuthor
June 6, 2023

Billing issues like the one I mention here are better sent to the following forum:

 

https://community.adobe.com/t5/acrobat-services-api/ct-p/ct-Document-Cloud-SDK

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