Question

Unable to submit support ticket through Experience League - extension has been in Manual QA for OVER A MONTH

Forum|Forum|1 year ago
October 28, 2024
2 replies
1373 views

I am trying to get support from Adobe because the extension we've submitted has been in "Manual QA Review" for over a month. Well beyond the estimated timeframe and there have been 0 updates. I'm trying to submit a support ticket through Experience League and the "Product List" dropdown is empty, not allowing me to proceed despite trying multiple times, different devices, cleared cookies/cache, etc. Emails to the support email on the site also go ignored. Can someone from Adobe please assist?

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tmj

Adobe Employee

Hey @rtco, I am really sorry to hear that. Could you tell me where and how you submitted your extension so that I can find the team that's on the hook? Any details about your extension would also help.

Thanks
Manik