Need URL to create a support ticket for Adobe I/O and Adobe Campaign products | Community
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ShivVish
Level 2
January 17, 2023
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Need URL to create a support ticket for Adobe I/O and Adobe Campaign products

  • January 17, 2023
  • 1 reply
  • 1019 views

Hi,

We were recently notified of a security vulnerability in JSON Web Token (JWT) library by our company's security team (CVE #: CVE-2022-23529).

We generate JWT in Adobe I/O dashboard and use it in AEM to interface with Adobe Campaign. We are trying to find out whether this vulnerability has been addressed by Adobe already or will be addressed soon. So, I am trying to create a support ticket for Adobe I/O product.
Previously, support tickets for Adobe I/O and Adobe Campaign had to be created at this URL: https://support.neolane.net.

But this URL no longer works. I have also asked AMS to provide this information. Nothing from them so far.

So, trying this route. Appreciate any help in this regard.

 

Thanks,

Shiv.

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Best answer by rawvarun

You need to create a ticket via Admin Console.

https://helpx.adobe.com/ca/enterprise/using/support-for-enterprise.html

 

1 reply

rawvarun
Community Advisor
rawvarunCommunity AdvisorAccepted solution
Community Advisor
July 7, 2023

You need to create a ticket via Admin Console.

https://helpx.adobe.com/ca/enterprise/using/support-for-enterprise.html

 

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