macOS 14.4.1 (23E224)-Filter failed issue when we try to print using Adobe reader | Adobe Higher Education
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Anonymous
June 24, 2024
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macOS 14.4.1 (23E224)-Filter failed issue when we try to print using Adobe reader

  • June 24, 2024
  • 1 respuesta
  • 1104 visualizaciones

When printing from the MacOS14 and macOS 15 dev beta using the HP driver there is an error: "Filter failed"
The issue is random using the same document and will not be printed and get stuck in the spooler with the error "filter failed"
Sonoma 14.4.1

Problem statement :- 

The "Filter" failed issue is reproducible only on macOS 14 and macOS 15 developer beta with Adobe acrobat reader. and it is not reproducible on other pdf viewer applications eg:(Preview, Foxit Reader).


Steps to Reproduce :-
Reset print system
1.Delete HP and PPDs folder from Library/Printers
2.Install 6.2.0.1
3.Create a new print queue with IP using IPP Protocol.
4.Open document in Acrobat Pro
5.Open Print Dialog
6.Select something that invokes hppostprocessing.  I tried booklet and watermark both created error.

 

Este tema ha sido cerrado para respuestas.
Mejor respuesta de EstebanBustamante

Hi, please check here: https://acrobat.uservoice.com/forums/926812. But usually posting in the correct forum is the best first option, so i would encourage you to post in the forum i shared before

Hope this helps.

1 respuesta

EstebanBustamante
Community Advisor and Adobe Champion
EstebanBustamanteCommunity Advisor and Adobe Champion
Community Advisor and Adobe Champion
June 24, 2024

Hi @17885467,


This is an Adobe development forum. I would recommend posting your question in the Adobe Reader forum for better support: Adobe Reader Forum. Additionally, please check this thread which may be related to your issue: Thread Link.

 

Hope this helps.

Esteban Bustamante
    A
    Anonymous
    June 25, 2024

    Thankyou @estebanbustamante  for your inputs. 

     

    I can't raise a bug ticket to adobe, can you please let me know how to submit a ticket to adobe.

    TIA.

     

    Satheesh

      EstebanBustamante
      Community Advisor and Adobe Champion
      EstebanBustamanteCommunity Advisor and Adobe ChampionRespuesta
      Community Advisor and Adobe Champion
      June 25, 2024

      Hi, please check here: https://acrobat.uservoice.com/forums/926812. But usually posting in the correct forum is the best first option, so i would encourage you to post in the forum i shared before

      Hope this helps.

      Esteban Bustamante
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