Adobe logins and user permissions seem to have been reset

Question

Hello,

Recently members of my team received an email which seemed automated and looked like one of the screenshots attached.

Ever since then, it looks like our individual logins have stopped working. I and other members of my team had access to the Adobe admin console, the Adobe analytics console and the Adobe developer console. We had multiple Adobe analytics projects setup and lots of permissions assigned to different users within the company. Logging in now we can't seem to find any of these any more. Our personal accounts do not appear to have access to these consoles any more and the general account we used to use shows only a single user. Could someone help tell us what might have happened here and how we could prevent it from happening again?

For further context: our test integrations still appear to be working although we cant actually view them within the Adobe platform so it appears that there is either a problem with permissions or views

EstebanBustamante · Answer

Hi,

Please check with all your users who have Administrator rights, as suggested in the email. Keep in mind that you may have multiple admins, including Adobe's CSE. If none of your known admins did anything, you can open a support case with Adobe to inquire about it. There could be some licensing expiring issue or something in that regard.

Hope this helps.

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