TTL for Edge Servers for inbound server sync | Community
Skip to main content
T
TimeIndicator1
Level 3
October 12, 2019
Solved

TTL for Edge Servers for inbound server sync

  • October 12, 2019
  • 4 replies
  • 7418 views

Hi,

Can someone confirm for me whether the below is TTL set by edge servers for syncing with ad server?  I am reading as 14 days so would that mean that any cookie ID that is not active within that timeframe will be deleted.

Thanks

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by shweta_singh

    Hello  TimeIndicator

    As per our doc here, audience manager deletes user data from our edge servers 14 days after last seeing a user on the Audience Manager platform. If Audience Manager records user activity in within this 14-day cycle, we will keep this data for another 14-days. If the user becomes active again after the 14-day period, there will be a delay between that first new page view and when the user becomes actionable. It takes 6-18 hours to get the full profile back out to the edge center after more than 14-days of inactivity.

    When we are saying user data,we are referring to Customer Ids or CRM Ids here.

    Regards,

    Shweta

    4 replies

    S
    Adobe Employee
    shweta_singhAdobe EmployeeAccepted solution
    Adobe Employee
    October 15, 2019

    Hello  TimeIndicator

    As per our doc here, audience manager deletes user data from our edge servers 14 days after last seeing a user on the Audience Manager platform. If Audience Manager records user activity in within this 14-day cycle, we will keep this data for another 14-days. If the user becomes active again after the 14-day period, there will be a delay between that first new page view and when the user becomes actionable. It takes 6-18 hours to get the full profile back out to the edge center after more than 14-days of inactivity.

    When we are saying user data,we are referring to Customer Ids or CRM Ids here.

    Regards,

    Shweta

      T
      TimeIndicator1Author
      Level 3
      October 24, 2019

      Hi shweta_singh,

      Does edge server come into play only if we are doing batch update?

      Thank ​

      S
      Adobe Employee
      shweta_singhAdobe Employee
      Adobe Employee
      November 5, 2019

      Hi TimeIndicator

      In case of batch data,we always consider user data present in our keystone/backend servers.

      Regards,

      Shweta

      J
      JamesH5
      January 2, 2020
      Is it safe to say that, after the 14 day retention period on EDGE servers, the inbound ID syncs will remain for 24 months, by default? Per documention here: https://docs.adobe.com/content/help/en/audience-manager/user-guide/features/profile-merge-rules/merge-rules-start.html#settings And, does the 24 months mean that the device links created by the Profile Merge rule will remain in existence?
      Terms & ConditionsAccessibility statement

      Loading footer...