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jfuma
March 28, 2019
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Sharing AAM audience to DBM

  • March 28, 2019
  • 2 replies
  • 3797 views

Hey,

My client is pushing some AAM audiences to a Partner in DBM, and some audiences were created in all advertisers under this partner (as expected), but it's not populating. All audiences are shown with less than 1k users. Has someone seen the same issue?

Thanks

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    Best answer by shweta_singh

    Hi jfuma

    We can look in the logs for the possible issue with the destination Id.Please help us with the destination Id here and we can check that for you.Sometimes the issue is resolved by un-mapping  the segment in adobe audience manager (DMP) and re-pushing it to the Google.

    Regards,

    Shweta

    2 replies

    Rachit_sachdev_01
    Rachit_sachdev_01
    Level 2
    May 13, 2019

    Hi jfuma​

    The issue looks specific to the Account/destination settings in AAM for your client.

    Please make sure that the Advertiser id has been shared correctly with the AAM team while creating the S2S destination.

    I would recommend you to raise a ticket with the AAM support team by writing a mail to: customercare@adobe.com

    This will need more investigation from destination from the support end.

    Best,

    Rachit Sachdev

      S
      Adobe Employee
      shweta_singhAdobe EmployeeAccepted solution
      Adobe Employee
      May 28, 2019

      Hi jfuma

      We can look in the logs for the possible issue with the destination Id.Please help us with the destination Id here and we can check that for you.Sometimes the issue is resolved by un-mapping  the segment in adobe audience manager (DMP) and re-pushing it to the Google.

      Regards,

      Shweta

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